Safeguarding and Complaints Investigation Officer in People in Need

Place of work: Kyiv

Start date: October 2024

Duration of the contract: 12 months (including a 3-month trial period) with a possible extension if funding is available

The organization "A person in need" operates in Ukraine from in early August 2014 and since then, humanitarian programs have been expanding rapidly. Currently, "People in Need" is one of the main humanitarian organizations in Ukraine that provides neutral and independent humanitarian assistance to people affected by the conflict.

PIN is an equal opportunity employer, so applications are accepted from all qualified applicants without distinction on any basis, including race, ethnicity, national origin, age, religion, disability, sexual orientation, gender identity, and others. PIN welcomes applications from diverse groups and values ​​diversity. 

Women are strongly encouraged to apply.

General information about the role of the employee

Under the supervision of a direct manager The Safeguards and Complaints Investigation Specialist will support the mission in Ukraine in maintaining and implementing a safeguards mechanism across all PIN operations and activities, and promote and enforce safeguards and accountability standards by PIN staff and partners, and support a safeguards culture.

The Safeguarding and Complaints Investigation Specialist will participate in internal administrative investigations to prevent and respond to safeguarding breaches using a victim-centred approach. This will be carried out under the supervision of the immediate supervisor and in accordance with the Instructions for conducting investigations of the PIN organization.

Specific duties and responsibilities

Administrative investigations< /strong>

• Supports the conduct of administrative investigations under the direction of a direct supervisor, ensuring that all investigations comply with PIN guidelines, including documentation, interviews and reporting.
• Serves as a point of contact Protection and Investigations person, facilitating effective coordination between line manager, HR, M&E and other relevant departments.
• Develops investigative plan and ensures timely updates; reviews documentation related to the investigation (eg, organizational charts, personnel files, meeting minutes, etc.).
• Works with the investigation committee to assess risks related to the protection of investigation participants and facilitates the implementation of appropriate response strategies.
• Identifies, collects, and analyzes documentary evidence and materials related to investigations, while ensuring accurate and complete documentation of findings and recommendations. Assists in the analysis of investigative reports to identify trends and areas for improvement.
• Coordinates interactions with the complainant, witnesses, victims and the subject of the complaint to set up interviews, ensuring a safe and compliant means of communication.< /li>
• Responsible for ppreparing documentation of interviews, maintaining records, compiling investigative reports and presenting findings to the investigative committee for decision-making and follow-up, ensuring confidentiality and integrity. Consults with the committee throughout the process as needed.
• Cooperates with the compliance department to ensure compliance of investigations with applicable law.
• Act as a liaison between the investigation committee and other units of the organization (including external stakeholders as appropriate).
• Ensures that all investigations comply with PIN case management guidelines and apply a victim-centred approach.
• Helps identify trends and lessons learned under during investigations, to improve protection policies and procedures and their integration into PIN programs.

Review and monitoring of complaints

• Under archives and keeps records under the direction of the direct manager; submits incident reports to the PIN online case register and ensures that all investigative documents are properly archived in accordance with the PIN Privacy and Data Protection Policy.

Protection >

• Monitors compliance with key humanitarian standards and international best practices on protection, including protection from sexual exploitation, violence and harassment, and gender-based violence.
• Helps monitor implementation protection policies and tools in the PIN mission and promotes integration of protection approaches into all aspects of operations.

Capacity development

• Supports Training Initiatives: Assists in organizing and conducting safeguarding and investigative training for PIN staff, partners and contractors. Ensures that training materials are accessible and up-to-date.
• Mentoring: Provides ongoing support for staff, particularly those involved in investigations or acting as safeguarding contacts.
• Distribution and translation of materials : Ensures that security policies, procedures and materials are disseminated and available in all PIN offices.
• Performs other tasks as assigned by immediate supervisor as appropriate to current mission, program and project needs.
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  Required experience and qualifications

  • Bachelor degree in psychology, law, social sciences, international development or other relevant field;
  • Up to 2 years of experience in the humanitarian sector/civil society with responsibilities in one of the following areas: project/programme management, policy compliance risk management, legal affairs, HR management, protection and Protection from Sexual Exploitation, Violence and Harassment (PSEAH), integrating safeguarding approaches, conducting internal administrative investigations, case management;
  • High research, writing and analytical skills;
  • Ability to identify and use relevant evidence, objectively analyze information and produce timely, concise and comprehensive reports;
  • Excellent communication skillscations, ability to share knowledge and conduct trainings;
  • Experience conducting internal administrative investigations using a survivor-centered approach is desirable;
  • Knowledge and understanding of humanitarian principles and ethical standards, core humanitarian standards as well as international standards related to protection, PSEAH, gender-based violence (GBV) and integration of protection approaches;
  • Ability to make informed decisions;
  • Ability cope with stress and difficult situations;
  • Ability to work together in different teams and solve cross-industry issues.

  We offer:

  • Competitive salary based on the PIN salary scale;
  • Positive work environment in an established and growing humanitarian organization;
  • Health insurance;
  • Indemnity travel expenses between offices and work areas;
  • Professional development opportunities through various capacity-building activities such as trainings, seminars, etc.
  • 28 days of annual leave + 3 New Year's bonus days sabbaticals.

  Application Procedure:

  Please send clearly marked resumes and motivational letter. Please note that we will only contact selected candidates. Written tests and interviews will be conducted on a rolling basis and the vacancy will be closed upon confirmation of candidacy for the position.

  Please note that PIN does not charge a fee at any stage of the recruitment process.