Request Director (Referral Officer) in Handicap international

Referral Officer 

COUNTRY: Ukraine 

REPORTS TO:  Protection Project Supervisor 

LOCATION: Mykolaiv 

GENERAL MISSION 

Referral Officer will work daily as part of the protection team dedicated to the identification, assessment, referral and follow-up of needs of beneficiaries, communities, institutions and structures. Under the overall guidance and management of the Protection Supervisor & Protection Manager, in close collaboration with the Social Workers, other operational staff and other HI staffs, the Referral Officer will:  

• Contribute to implementation of Identification, Assessment & Referrals (IAR) Activity  

• Provide support in the HI’s multisector field team to understand and respond to the needs of the beneficiaries at individual, institutional and community level.  

• Establish and uphold relations to the individuals, communities, institutions and structures assessed in a participatory way. 

• Be accountable for the implementation of the referral process including mapping, assessing, referring, following up and any other action required to connect the needs of beneficiaries, institutions, communities and structures to the actors able to respond with services.  

• Monitor and contribute to the development of HI referral pathway internally and externally.  

• Provide capacity building and awareness, on social support, vulnerability and protection.  

• Participate in operational team and mission meetings and provide contribution about protection issues. 

   

MISSIONS / RESPONSIBILITIES  

1. Mapping and community assessment 

• Lead the development and regular updates of mapping tools (such as institutions, structures, community services mapping exercise in the areas of intervention, including the public institutions and the available services). 

• Support the development and the efficiency ofa social and protection services network for referral and partnership building. 

• Establish and maintain professional relations with the public and private services, including through organizing meetings, consultations and informal communication channels. 

• Develop and strengthen coordination mechanisms between stakeholders involved in referral process 

• Visit and assess the availability and accessibility of services including those in the rural areas.  

• Conduct community/collective assessments with institutions and collective centres to better understand the needs and vulnerability in specific areas. 

• Bridge the gap between the institutions’ needs and the available services, through providing information, linking stakeholders together and targeting institutions in needs through IAR activity.  

   

2. Identification, Assessment & Protection counselling 

• Contribute to the identification of needs, selection of beneficiaries and service provision (e.g. through direct field visits in collaboration with Protection and other HI sectors’ teams) 

• Contribute to the identification, selection and service provision of the multisector project beneficiaries. 

• Provide guidance on identification of needs stage for other HI sectors’ teams (all HI teams can then identify person in needs to be addressed to the Protection team for assessment) 

• Conduct assessments in collaboration with social workers and other HI teams (e.g. during another team activity) 

• Provide protection counselling to persons in need throughout the assessment phase, including through information, advise and analysis of their issues and risks 

• Enter assessments information in the relevant database prior to proceeding with referrals 

   

3. Referrals 

• Contribute to the development, monitoring evaluation and improvement of the referral system and tools to ensure their effectiveness. 

• Oversee implementation of HI referral system,  

• Be the focal point for receiving and sharing referrals from/to external organisations and HI’s multisector interventions, including follow-up of referrals with relevant stakeholders (external or internal services) in a safe, timely, effective, efficient,equitable, ethic and beneficiaries-centred manner. 

   

4. Follow up and monitoring  

• Ensure regular and systematic communication with beneficiaries, institutions, communities and other organizations to assess the referrals success and collect feedback.  

• Close coordination with the Protection team to ensure follow-up and monitoring of referrals. 

• Contribute to the monitoring and technical quality of the activities and compliance with HI technical guidelines.  

   

5. Database Management 

• Contribute to the development and update of the database for protection activity/purpose in link with MEAL department and Protection teams (including Protection Specialist) 

• Ensure confidentiality, adequate and limited access to the database based on HI internal data management process 

• Extract quantitative and anonymised data for analysis and quality assessment purpose 

   

6. Internal and external reporting 

• Complete and fill beneficiary data collection forms (such as referral and victim assistance forms) and support the development of relevant and necessary tools. 

• Collect data and information on referrals to inform the indicators’ monitoring, support the reflexions on the strategy and propose adjustments if needed. 

• Contribute to periodic reports whenever needed, in particular based on the database analysis. 

     

7. Capacity building and Empowerment  

• Support the capacity building of institutions, communities and other organizations on social support and protection of vulnerable persons, for referral system implementation 

• Conduct awareness sessions to the beneficiaries and their caregivers to support their capacity to cope with different situations. 

• Provide awareness on inclusive humanitarian action, risk exclusion, vulnerability and protection to beneficiaries. 

• Support the development of materials for information and capacity building of targeted population (leaflets, training materials, etc) 

• Take part of different workshops and trainings offered 

   

8. Ethics & Conduct 

• Always observe strict commitment to HI Security & Safety regulations as per procedures in place.  

• Shows professional ethics and adopt a human rights respectful behaviour.  

• Respect beneficiaries’ privacy and confidentiality. 

• Use logistics and materials resources in compliance with HI’s internal regulations and donors’ guidelines. 

• Respect and promote HI’s Policies and report to your line manager any non-respect of HI’s policies amongst the beneficiaries, teams or partners. 

• Report any incident or act that causes any harm to beneficiary or to others. 

• Always interact with children with the presence of their parents or caregivers. 

• Always respect a refusal of services. 

• Ensure reporting of problems, challenges, or constraints in project implementation and execution of tasks and responsibilities to direct line manager. 

   

9. Contribute to other activities as requested by the Protection Project manager or Protection Project supervisor  

PROFILE SOUGHT

Qualification(s): 

• University Degree in social work, protection, community services as preferrence or in disability inclusion, sociology, law, humanitarian action, humanities, social sciences. 

 Preferable: 

• University Higher Level Degree in social work, protection, community services, as preference or in disability inclusion, sociology, law, humanitarian action, humanities, social sciences 

• Specialization training diplomas relevant for the assignments. 

Experience:

• At least 2 years of practical experience in public or private humanitarian services to vulnerablepersons or equivalent experience. 

• Experience in dealing with authorities and services. 

• Experience in service mapping. 

• Experience in coordinating services of public authorities or local NGOs. 

• Experience in managing and supervising staff. 

• Experience in humanitarian work  

Skills:

• Familiarity with humanitarian and protection related technical guidelines and standards, including Minimum Standards for Prevention and Response to Gender Based Violence in Emergencies (GBViE), Child Protection Minimum Standards (CPiE), IASC guidelines, and Prevention of Sexual Exploitation and Abuse (PSEA). 

• Knowledge of the bureaucratic procedures to access public services, including registration, accessibility, availability, legal issues, etc. 

• Knowledge of vulnerability, disability and intersectionality of needs. 

• Social and protection counselling capacities. 

• Capacity to implement services, institutions, communities mapping, and to develop relevant tools.  

• Ability to effectively deal with public authorities, organize meetings, manage contacts and provide support to persons in need. 

• Knowledge of national social policies and capacity to liaise with institutional partners and other organizations. 

• Capacity to autonomously plan activities, in coordination with relevant stakeholders  

• Teamwork 

• Strong humanitarian commitment, sense of responsibility and respect for the confidentiality of beneficiaries’ data 

• Strong organizational skills and ability to work under pressure  

• Computer literacy and knowledge of Microsoft Office tools, especially Excel. 

• High level of diplomacy, cultural sensitivity, security awareness and understanding of sensitiveness of the context. 

• Good knowledge of English (spoken and written) is a plus. 

• Capacity to provide capacity building and awareness raising support. 

 Personal qualities: 

• Good communication and listening skills. 

• Flexibility, ability to work with multi-disciplinary and multi-cultural people. 

WORKING CONDITIONS: 

Contract: Employment contract (according to Ukrainian legislation) Fixed-Term 

Type of employment: Full-time 

Benefits Package: 

• 30 calendar days for annual leaves  
• Medical Insurance for HI staff and one dependent (tax paid by HI) 
• Individual counselling sessions for HI staff 
• Relocation package might be granted for the managerial positions and key positions if needed  
• Relevant supportive measures for person with disabilities (if needed) 

By submitting the CV application, the applicant gives his/her consent to the processing of his/her personal data (in accordance with the legislation of Ukraine). 

EQUAL OPPORTUNITY 

HI is an equal opportunity employer. We value diversity and we are committed to creating an inclusive environment based on mutual respect for all employees. We do not discriminate on the basis of age, sex, disability status, religion, ethnic origin, colour, race, marital status, or other protected characteristics.  

All interested candidates irrespective of age, sex, disability status, religion, ethnic origin, colour, race, marital status, or other protected characteristics are encouraged to apply for the vacancy. 

If you have a disability and require any special arrangements to assist you during the interview, please inform us with the necessary details. 

Handicap International has clear institutional policies on "Child Protection", "Anti-fraud, Bribery and Corruption", "Disability, Gender and Age" and "Protection of Beneficiaries from Sexual Exploitation, Abuse and Harassment”. It is therefore mandatory for all staff to commit themselves to respect, uphold and promote these policies, and to sign the HI Code and Conduct.  

How to apply: 

Attention: Please send your CV in English.

Please note that the application deadline is 06/01/2025. Interviews will be conducted on a rolling basis until the position is filled, and only shortlisted candidates will be contacted. 

If you do not hear from us within two weeks of the application closing date, please consider your application unsuccessful. 

 ____________________________________________________________________________________________

Фахівець з переадресації запитів 

КРАЇНА: Україна 

ПІДЗВІТНІСТЬ:   Менеджер Проєкту з питань захисту населення 

МІСЦЕ РОЗТАШУВАННЯ: Миколаїв 

General Responsibilities

Requests specialist in daily mode as a part of the social protection team engaged in assessment, redirecting and tracking the needs of beneficiaries, communities, organizations and structures. Under the control of the head and supervisor Citizens and in close cooperation with social workers and other visitors of the HI organization, the responsibilities of the request specialist will include:

• Promote Introduction, Evaluation and Redirection Activities (IOP);

• To support the staff of the field multi-sector team to understand and meet the needs of the beneficiaries at the individual, institutional level and at the community level; Normal; FONT-STYLE: Normal "> Establish and maintain contacts with persons, communities, organizations and structures and evaluate them collegiate;

• Responsible for the implementation of the process of referral of requests, including the creation of a map of services, evaluation, redirecting, tracking and any other actions necessary for the transfer of the needs of beneficiaries, institutions, communities and structures to organizations that can provide appropriate services; FONT-STYLE: NORMAL "> Monitoring and Promote the Development of Redirection Ways either inside the organization or the outside;

• Provide Potential Development Opportunities and Conduct Information and Information Meetings on Social Support, Vulnerability and Protection; ; FONT-STYLE: Normal "> To participate in meetings of the outbound team and at a mission meeting, contributing to issues related to the protection of the population. Normal; FONT-STYLE: Normal "> Tasks/Field of Competences

  1. Creating a service map and community evaluation

  • To lead the process of development and regular updating of tools for the creation of a map of services (creation of a map of services providing institutions, structures, communities in the area of ​​intervention, including state institutions and affordable services).

  • Provide support and promote the efficiency of the social services network for the public for redirements and constructing partnerships. FONT-STYLE: Normal "> Establish and maintain professional relations with publicThey and private institutions providing services, including meetings, advice and unofficial communication channels. 

  • develop and strengthen coordination mechanisms between interested parties involved in the redirection process. 

  • visit locations and evaluate the availability and availability of services, including services provided in rural areas. 

  • to evaluate communities/collective centers in order to deeper understanding of the needs and vulnerability of the population in specific areas. 

  • Overcome the gap between the needs institutions through the implementation of activities with IOP. 

  2. Identification, evaluation and social protection of the population

  • to participate in the process of determining needs, selection and providing services (performing working trips compatible with the social protection department and teams from other branches of the organization)

  • to identify, select and provide services to the beneficiaries as part of a multiple -pectoral project. 

  3. External and internal redirecting

  • participate in the creation, monitoring, and improvement to ensure their efficient use. 

  • supervise on the implementation of the redirection system. 

  4. Tracking and Control

  • provide regular and systematic interaction with beneficiaries, organizations, communities and other structures for determining the success of the redirements; collect feedback. 

  • work closely with the social protection team for further tracking and control of performed redirements. 

  5. Working with database

  • keep confidential, correct and restricted access to the database in accordance with the intra-organizational processing process of data processing. 

  • make extracts of quantitative and anonymous data for further analysis and quality assessment. 

  6. Internal and External Reporting

  • collect data and information about redirected queries for tracking indicators. If necessary, participate in the strategy view and offer correction. 

  7. Creating Potential and Expanding Opportunities

  • support organizations, communities and other structures aimed at forming social potential protection of vulnerable groups.  

  • Conduct information and explanatory meetings with beneficiaries and guardians to maintain their ability to handle different situations. 

  • 8. Ethics and Code of Conduct

    • observe the rules of professional ethics and behavior.  

    • respect the privacy of the beneficiary and confidentiality of information about it. 

    • use logistics and material resources according to the internal instructions of the organization and sponsor recommendations. 

    • report any cases or actions that harm the beneficiary or other persons. 

    • always interact with children in the presence of their parents or guardians. 

    9.  assist in carrying out other activities at the request of the manager or supervisor of the social protection project

    Desirable questionnaires

    diploma in social work, social protection, social protection, social protection Public services, work with disabilities, sociology, law, humanitarian response, humanities, social sciences. 

  • diplomas confirming the passage of relevant training. 

  experience of work :

  • at least 2 years of practical experience in public or private humanities that assist population groups or other relevant work experience. 

  • experience with government representatives and services. 

  • experience in creating maps available services. 

  • experience in coordinating public structures or local NGOs. 

  • experience in managing and escorting staff. 

  • Knowledge of bureaucratic procedures that are accompanied by public services. In particular, knowledge of registration procedures, possible legal obstacles, accessibility and availability of such services, etc. 

  • understanding of the concepts of vulnerability, disability and multidisciplinary needs. 

  • Ability to provide social protection advice. 

  • Ability to implement activities, work with public authorities, develop a map of communities and appropriate tools.  

  • Knowledge of national social policies, ability to communicate with institutional partners and other organizations. 

  • Faithfulness HumanitisArchy principles, a sense of responsibility, respect for the privacy

  • computer literacy and knowledge of Microsoft Office, especially Excel. 

  personal qualities :

  • good communication skills. 

  • flexibility, ability to work in a multidisciplinary and multicultural team. 

  working conditions

  contract:

  Benefits:

  • Individual Psychological Consultations for Hi
  • Relocation Package can be provided for management positions and key positions, if necessary
  • appropriate support measures for a person with disabilities (if necessary)

  Possibilities

  HI is an employer of equal opportunities. We value a varietyWe want to create an inclusive environment based on mutual respect for all employees. We do not discriminate by age, gender, disability, religion, ethnic origin, skin color, race, marital status or other protected features. 

  all interested candidates, regardless of age, gender, disability, religion, ethnic origin, skin color, race, marital status or other features, and encourage a vacancy. 

  if you have a disability and need Any special measures to help you interview, please let us know the details you need. 

  Handicap International has transparent institutional policies Concerning Children's Protection, Combating Fraud, Bribery and Corruption, Disability, Gender and Age, as well as "Protection of Beneficiaries from Sexual Operation, Bullying and Harms". They are binding on all employees who are obliged to respect, support and promote these policies, and sign the HI Code of Conduct. 

  How to apply:

  January If you do not receive a response within two weeks after the expiration of the application deadline means that your application has not been selected.