Quality Control Specialist in REKRUT PRODAKT, TOV

We are looking for a QC specialist who will be responsible for quality control of customer support by listening and analyzing dialogues with customers.

Main responsibilities:
• Listening and analyzing dialogues between operators and customers
• Assessing the quality of service according to internal standards
• Checking compliance with scripts, procedures and tone of voice
• Identifying errors and areas for improvement in work support
• Prepare reports and provide feedback to the team
• Work with requests in Polish

Candidate requirements:
• Knowledge of Polish ( basic level )
• Experience in customer support, QC will be an advantage, we will also consider candidates without work experience. 

• Understanding of spoken language
• Attention to detail and objectivity in assessment
• Ability to work with reports and quality indicators

We offer:
• Work in an international project
• Stable salary
• Training and clear quality assessment standards
• Opportunity for professional growth in QA / QC

If you are interested in development in the field of customer service quality control and you understand the Polish language - we will be glad to hear from you.