Quality Control Manager (Legal Support Team) in Howly

SKELAR is a venture builder that builds international food IT companies according to the rules of the venture investment world. Together with co-founders, we assemble strong teams to launch product IT businesses and win in global markets.

Howly - Ukrainian multi-product company in the SKELAR ecosystem.
We build products for users on the global market in niches:
- online consultations;
- legal tech;
- work with documents;
- job tech.
The spectrum of our capabilities is very wide and we are not going to stop

In 3 years we have launched 4 products and we are actively scaling. During this time, the team has grown to almost 300+ people, and we are building products here in Ukraine for users in international markets.
We provide quality and affordable customer service 24/7 and continue to grow.

We have a team of true professionals in their field. Our leaders came from large Western and Ukrainian companies: McKinsey, Bolt, Mastercard, EY, Innovecs, Arzinger, Roosh, etc.

Our values:
Openness - Be Brave. Embrace Change. Value Feedback. We build the Howly team on openness and trust: we are not afraid to give and receive feedback, we have the courage to disagree and we always know that the team can count on support and help.
Ownership - Take charge. Deliver results. We are not only responsible for our work area, but also when we see an area for improvement even in another team - we give feedback about it to the leader/owner and are always ready to help in the implementation of improvements. We qualitatively analyze and solve problems, if they arise, draw conclusions and move on even more efficiently, without looking for culprits)
Bias for action - Quick Moves - Big Wins. We are not afraid of mistakes - we are afraid of losing an opportunity, so we learn to make decisions thoughtfully, but quickly.
Growth - Evolve Today-Excel Tomorrow. Howly's business does not have an upper bar for growth - we are always looking for opportunities: scale of projects, better service for our users, knowledge for the team. Therefore, we are constantly looking for new and effective solutions for development.

What challenges and tasks await:
— Checking the quality of processing chats and communication with clients;
— Development of effective work quality control processes, thanks to which a team of legal experts can provide the best possible service to our clients;
— Support of existing onboarding programs (and if you have ideas for improvement or creating a new one - we will be very happy about them); , forproviding better service.

What skills will be useful:
— English level (B2+) : both written and oral literacy in writing texts, answers and policies;
— Attention to detail: there will be large amounts of information in the work - it is very important to remain focused and concentrated;
— Good communication skills: we are for clarity and transparency in communication, the team is growing and will need a lot of feedback;
— Flexibility in processes: quick adaptation to new conditions and changes, when you can easily switch between tasks according to business needs.< strong style="font-weight: 600; font-style: inherit">

What we offer:
— Remote work format. You can work from anywhere in Ukraine and the world;
— 20 days of paid vacation per year;
— Unlimited days of sick leave with a doctor's certificate;
— Medical insurance;
— Work schedule: Monday-Friday, start of work 9-11:00 a.m. and until 6-8:00 p.m. (here you can easily agree with the manager about convenient hours jobs)

In addition to businesses, we are developing the SKELAR foundation charity fund from the employees of our venture builder to support the Armed Forces. Within the framework of the initiative, we create and finance large projects that help bring our victory closer.
We plan to further develop product IT businesses, conquer global markets and work for the victory of Ukraine

For this, we created all the possibilities inside the venture builder:
— 8 infrastructure teams that help startups close any issues: from recruiting for finance and legal issues;
— Community of founders who have already launched more than one business and can share practical experience;
— Medical insurance, corporate doctor (who can consult online).

Let's build a cool team together!