Product Support specialist/Technical Writer in EvoPlay

We create a highly loaded platform with an advanced technological architecture that ensures stability, performance and fault tolerance. We are looking for a Product Support specialist who likes to help customers, is well versed in technical processes and is able to develop together with the product.

Responsibilities:

• supporting B2B clients in chats;

• analysis, reproduction and resolution of technical issues;

• conducting product demos and onboarding new users;

• creating and updating the knowledge base: manuals, screencasts;

• gathering feedback and initiating improvements of the product;

• interaction with Product, Dev and Design teams.

Requirements:

• 1+ years of experience in IT (Support / QA / Project / Product);

to details;

• English Upper-Intermediate.

Will be a plus:

• experience in product teams;
• work with Jira/Confluence;
• setting technical problems;
• experience with integrations.

What we offer:

• work with a powerful technological product, which is actively growing;

• the opportunity to influence the functionality and development of the product;

• team support and a culture of open communication;

• space for training and professional growth;

• flexible schedule in a remote format.