Product Manager (B2C International) in Nova poshta

Nova Poshta is the leader of express delivery in Ukraine. Our team is constantly growing, and we are currently looking for: Product Manager to develop the product "B2C International - Receiving" as an end-to-end service for business customers, marketplaces and their buyers in all receiving channels (address delivery, branches, post offices, PUDO partners).

We offer:

• Official employment and "white" wages;
• Paid holidays, sick days, business trips;
• Medical insurance and life insurance;
• Opportunity for career growth in one of the largest teams in the country;
• Professional development;
• A friendly atmosphere and a team that strives to create innovative products and services.

Main responsibilities:

• Formation of the last mile development strategy — increasing speed, predictability, accuracy of tracking and convenience of the receiving process.
• Management of last mile processes for B2C International: analysis all stages from the arrival of the parcel to the country/hub until the final receipt by the buyer.
• Identification of key points of loss: delivery delays, low availability of post offices, problems with redirection, repeated delivery attempts, addressing errors. 
• Generation of hypotheses and launch of improvements in last mile services.
• Development of acquisition methods and infrastructure: scaling of the PUDO/Lockers partner network in all countries of presence; optimization of zoning, coverage and availability of cells; implementation of fallback logic (automatic offer of an alternative point if the first one is not available); improvement of the UX of the selection of the collection point in all digital services (MoH, website, API, Business Cabinet).
• Optimization of tariffs and paid collection options: formation of a pricing model for address delivery, priority delivery, repeated attempts; analysis of clients' sensitivity to additional payments; testing of new delivery formats (scheduled delivery, time-slot delivery, premium delivery); preparation of proposals for tariff unification in all countries of presence.
• Coordination with internal departments (Operations, Transport, IT, partners, NovaPay, support) to increase last mile SLA, improve ETA accuracy, reduce incidents and increase route stability. 
• Coordination of receipt scenarios with commerce and marketing of the e-commerce segment.
• Management of last mile quality and customer experience: responsibility for service quality upon receipt, including tracking validation,push notifications, SMS, support chat and redirection logic. 
• Analyzing the main pain points of customers and launching improvements that reduce customer appeals.

Requirements for the candidate:

• 3+ years of experience as a Product Manager/Product Owner in the field of logistics or e-commerce;
• Experience in developing complex products with a large number of scenarios;
• Understanding the processes of order processing, last mile delivery;
• Experience in forming and implementing a product strategies;
• Ability to negotiate with partners, customers, internal stakeholders;
• Experience in making decisions based on data (GA4, Amplitude, SQL queries);
• Confident knowledge of Jira, Confluence, Figma, Miro;
• Experience of working in cross-functional teams using the Agile/Scrum approach.

If all this is about you and you want to be a part of New Post - send your resume with wishes for the level of financial reward.