Product Designer (Usability Team) in PandaDoc

We are seeking a Product Designer to join our dynamic Usability Team. This role is pivotal in transforming complex workflows into seamless, intuitive, and delightful user experiences.As a Product Designer, you will focus on designing innovative solutions that enhance user satisfaction, adoption, and performance across the PandaDoc platform. By working closely with multidisciplinary teams, you will shape the future of usability and contribute to achieving our ambitious goals.The design team currently consists of a bunch of 23 designers, 5 researchers and one copywriter. We're spread across the globe, from Portugal, Spain, Poland, Ukraine and the U.S.App PlatformOur mission is to build a robust and adaptable platform foundation that provides essential building blocks for core functions such as billing and user management. We aim to drive seamless customer experiences and empower our internal teams to innovate and unlock value rapidly.Key Focus AreasPlatform Robustness: We are committed to enhancing reliability, performance, and security, ensuring our platform meets the highest standards of operational excellence.Customer Experience (CX): We strive to achieve high satisfaction and ease of use, making our platform the preferred choice for our users.Value: We focus on generating substantial business growth, increasing revenue tied to the platform, and achieving cost-efficiency.The Usability Team plays a critical role in developing PandaDoc into a workflow-centric, reliable, and intelligent platform. We aim to: Deliver value to users by creating streamlined, intuitive interfaces and workflows. Establish reusable, modular foundations for scalable, consistent user experiences.Usability LeadsLydia Markwick – Principal Product Manager | LinkedInTaras Kuba – Senior Director, Product Design Architect | LinkedInDarya Sobal (me 🤘) – Head of Design | LinkedIn |Role responsibilitiesResearch: Proactively conducts usability testing and analyzing its results. Facilitates usability testing and interviews, and takes detailed notes during sessions. Capable of creating common research tools on their own: interview scripts, personas, customer journey maps, and research reports.End-to-end Process: Conducts research and applies design methodologies with some autonomy. Begins to understand the importance of each stage in the design process, from ideation to prototyping and user feedback.Communication and Facilitation: Engages in more effective verbal and written communication, improving clarity and persuasiveness. Starts to facilitate small group discussions and contributes to team meetings with confidence. English level - B2+.Visual Design: Develops functional and flexible layouts seamlessly extending across various products. Balances type and color, creating visually appealing interface designs that articulate product capabilities. Evolving inclusion of motion demonstrates growing independence in enhancing user interaction.User Experience: Crafts user journeys expressing product behavior aligned with user needs and basic workflows. Prototypes with design system components and meaningful data for interaction validation. While demonstrating increased independence, mayseek guidance to ensure designs are accessible and adhere to standards.Design System: Demonstrates confidence in using and complying with the design system. Clearly understands when to introduce custom components and styles, justifying the decision. Successfully contributes to the design system periodically. Experienced in creating local components or component libraries independently.Who you are?You have a strong product portfolioKnows diverse customer research methodologiesRecognize how solving real user problems positively impacts the businessKnow the value of not only data but also looking beyond numbersGood interpersonal and communication skills — your colleagues enjoy working with youCapable of formally presenting to an audience in a clear, compelling mannerVerbal and written English skills are at an upper-intermediate levelOur tech stackFigma for craft and store design component libraryCoda for our internal kitchen: processes, checklists, playbooks, etc.Slack and Zoom for communicationMiro for collaborationZeroheight for design documentationAmplitude, Uservoice, Rally and more for listening our usersAnything, you think would be valuable for us, can be testedHiring processPrepare your CV and portfolio and if you are ready to apply, please, use the form below.Then we'll have a few steps to make sure that we’re a perfect match for each other:You'll interview with a member of our recruiting team (20 min).You'll then interview with me as a Hiring Manager (45 min).During the next call with Product Leaders, we'll ask you to share a case study—without polished slides, just real design work, iterations, rejects, etc. (60 min)We'll have a fun chance to see what it feels like to work together in a Jam session. (120 min)Finally, you'll interview with the Vice President of Design (30 min).And will get your Offer letter!Company OverviewPandaDoc empowers more than 50,000 growing organizations to thrive by taking the work out of document workflow. PandaDoc provides an all-in-one document workflow automation platform that helps fast scaling teams accelerate the ability to create, manage, and sign digital documents including proposals, quotes, contracts, and more. For more information, please visit https://www.pandadoc.com.Company CultureWe’re known for our work-life balance, kind co-workers, & creative virtual team-bonding events. And although our Pandas are located across the globe, we stay connected with the help of technology and ensure that everyone on our team feels, well, like a team.Pandas work best when they’re happy. We retain our talent by upholding our values of integrity & transparency, and selling a product that changes the lives of our customers.BenefitsAn honest, open culture that emphasizes feedback and promotes professional and personal developmentAn opportunity to work from anywhere — our team is distributed worldwide, from Lisbon to Manila, from Florida to California6 self-care daysA competitive salaryAnd much more! Show more Show lessPosition level Not applicable Type of employment Full time Job duties Engineering Industries Software development