Premium Support Specialist in SKELAR

SKELAR is a venture builder that builds international food IT companies according to the rules of the venture investment world. Together with co-founders, we gather strong teams to launch product IT businesses and win in global markets.

Today, our portfolio includes 14+ businesses in various niches — from EdTech to SaaS. Our approach is simple: big markets, ambitious goals, strong teams. And our key expertise is modern technologies, deep analytics and fast scaling.

We are currently looking for a Premium Support Specialistto one of our businesses.

What challenges await you asPremium Support Specialist:
— Building and developing long-term relationships with customers;
— Keeping and returning customers to the product
— Solution of customer issues "on a turnkey basis" , finding the best ways of them solutions;
— Proactive work with customer proposals, transferring them to the product;
— Communication with external stakeholders to solve cases.

What is important to us:
— Advanced English (C1 +), spoken and written. This is very important for us, because we communicate mainly with Americans;
— 1+ years of experience in sales, account management, teams working with VIP clients;
— Experience in working with premium clients;
— Absolute ownership of your area of ​​responsibility, turnkey projects and initiatives;
— Strong communication and writing skills: the ability to communicate with clients in calls, keep them in goals and lines of conversation, work with objections, be able to solve cases in correspondence;
— Strong commercial acumen, with a deep understanding of business operations;
— Structured critical thinking and the ability to make business decisions on based on data;
— Possession of various tools for building effective communication with various types of customers.

It will be a plus:
— the presence of an internal standard for communication with clients and a healthy understanding of the phrase "the client is always right";
— work experience in Western markets (USA, Canada, Europe);
— ability to explain complex things in simple words.

What we offer:
In addition to the usual things, we can guarantee a minimum of bureaucracy, maximum independence, freedom of action and high responsibility.

SKELAR is an environment for self-realization of people who are able to create successful companies. We arewe call the company the next big everything.

In addition to businesses, we are developing the SKELAR foundation, a charitable fund created by the company's employees. As part of the initiative, we create and finance projects that contribute to overcoming the consequences of the war and rebuilding Ukraine.

We plan to continue to develop tech businesses, conquer global markets and work for the victory of Ukraine.

For this, we have created all the possibilities inside our venture builder:
— 14 infrastructure teams that help startups close any issues: from recruiting to finance and legal issues;
— A community of founders who have already launched more than one business and can share practical experience;
— Internal clubs by professional areas: marketing, development, finance, recruiting;
— Trainings, courses, attending conferences;
— Medical insurance and corporate doctor.

Let's build the next big everything together!