Phone Communication Specialist in Excalibur Credit Solution

Job Title Follow-Up Specialist / Phone Communication Specialist with Credit Bureaus and Banks (USA, Remote)

About the Company Excalibur Credit Solutions is a U.S.-based credit repair company. We help clients restore and improve their credit history by working directly with credit bureaus and financial institutions. All cases are handled under clear internal regulations and in full compliance with the law.

About the Department This position is open within the Case Management Department. The department operates as a structured system with clearly defined roles, areas of responsibility, and a transparent career path.

Responsibilities

• Phone communication with credit bureaus: Experian, Equifax, TransUnion
• Calling banks and financial institutions regarding active cases
• Follow-ups on case statuses, clarification and verification of information
• Strict adherence to scripts and internal procedures
• Logging call results and updates in the CRM system

Requirements

• English level: Intermediate or higher (required)
• Fluency in Russian or Ukrainian (required)
• Confident, calm, and clear phone communication skills
• Strong attention to detail, discipline, and responsibility
• Ability to work strictly according to procedures, without improvisation
• Computer/laptop and stable internet connection
• Previous experience in a call center, customer support, or banking is a plus but not required (training provided)

Conditions

• Fully remote position
• Working hours: 10:00 a.m. — 6:00 p.m. Los Angeles time (Pacific Time)
• Corresponds to 8:00 p.m. — 4:00 a.m. Kyiv time
• Fixed compensation + performance-based bonuses
• Transparent payment structure
• Training on the U.S. credit system and internal workflows
• Ready-to-use scripts, regulations, and clearly defined tasks
• Adequate management and a structured work environment

Career Growth Within the department, there is a clear progression path: Follow-Up Specialist > Dispute & Documentation Specialist > Case Manager / Coordinator. Promotions are based on performance and KPI results. With consistent and high-quality work, advancement by 2-3 career levels is guaranteed. Transfers to other departments within the company are also possible.

Important This role involves routine and high-responsibility work. It is not suitable for those looking for temporary employment or «easy money.» We are looking for someone ready for stable work, consistent income, and long-term growth within the company.