Personal VIP Manager (Evening Schedule) in Upstars

UPSTARS is a product IT company with which both people and brands soar. Our main focus is technological solutions and B2B services for international customers. We launch star projects in the field of iGaming, which receive recognition and the highest evaluations of profile ratings

And yes, maintaining a legal and transparent market in Ukraine is a must-have, which is why we were the third in the country to receive a B2B license to provide services in the field of gambling.

In 2026, we are actively scaling both projects and dream team. Therefore, to strengthen the team's VIP Service, we are looking for a Personal VIP Manager.

Your future tasks:

• controlling the VIP base;

• supporting user activity on projects;

• returning customers from inactivity;

• analyzing the behavior of the customer base, providing personalized assistance to users and creating a positive experience on projects;

• processing of incoming and outgoing communications according to tasks and client requests;

• working in several communication channels: letters, messengers, calls.

Your skills:

• fluent English (both spoken and written);

• experience in the field of iGaming/Gambling;

• ability to communicate on the phone and in letters;

• ability to interest the client in projects, it is interesting to emphasize the positive aspects of the project;

• experience in dealing with objections;

• ability to distribute working hours and adhere to established deadlines performance;

• willingness to learn new tools, work with them and develop new knowledge;

• empathy and stress resistance in complex cases;

• ability to work according to the schedule 18:00 - 02:00 according to Kyiv (7 working hours + 1 hour for a break, stable schedule from Monday to Friday without changes).

Desirable, but not critical:

• ability to use Excel;

• experience working with the SoftSwiss admin.

Our values and advantages:

• teamwork - we not only work as a group, but also rest, move and do good work;

• positivity - we go through life with ease and get a drive from cool work, interesting tasks and feedback from teammates;

• opportunities - we offer a clear career plan with Performance Review, trainings, mentoring programs and other tools for implementation both in career and in life;

• courage - we take on tasks with an asterisk, we are not afraid of challenges and ambitious plans;

• openness - we speak directly and simply even about complex things, we listen to ideas and feedback and value proactivity;

• we have our own capacity to create technological solutions from scratch;

• we automate the routine to use time for development and professional growth internally companies;

• we don't like bureaucracy and outdated approaches - we are for freedom of action.

Mast-hev:

• work where it is comfortable and safe - in offices or remotely;

• official formin Ukraine or Poland - we will support you in solving bureaucratic issues and help with documents;

• 20 working days of paid vacation, public holidays and sick leave - we are for work-life balance;

• medical insurance in top clinics and covering the costs of a psychologist on the Pleso platform;

• Benefit cafe - spend money on your preferences every month, hobbies, sports, etc.;

• events - take part in master classes, attend team building and corporate parties;

• training for any request - individual budget for courses, corporate English, workshops and online library.

And another important thing:

We have no clients who would use our developments and services on the Ukrainian market.

We do not work with clients from the market of the aggressor country or any other Russian-speaking market.

Do you feel a match in values and a desire to grow professionally? Let's get to know each other! 

P.S. If you don't see our letter after the feedback - look in "Spam" or other sections. Sometimes our answers get lost there