Partner Performance Supervisor in Glovo

Your work-life opportunity:

Join us as a Partner Performance Agent and become a key member of Glovo's local operations team! We offer a challenging and dynamic environment with many opportunities for learning and development.

You will:

• Establish excellent relationships with Glovo’s partners through consistent and proactive communication, identifying their needs and building engagement (Partner’s meetings and business reviews)

• Perform analysis to come up with insights to help improve partners performance / decrease preparation time, acceptance time, waiting time and bad rating 

• Develop and oversee relationships with Partners performing alongside Account Managers to ensure top level service provided to the clients

• Bring important insights and cooperate with relevant stakeholders to drive important changes which can make partner operations more efficient

• Collect mandatory information to analyze Partner issues

• Work alongside and communicate effectively with all other teams involved

Requirements:

• Strong analytical skills: you enjoy deep diving into problems to find the root cause

• High level of ownership: independent and not afraid to take responsibility

• Data-driven mindset: KPI, OKR are not just letters for you

• Problem-solving skills: no problem is too small or too big

• Proactive Issue Management: Stay vigilant and proactive in identifying any potential delays or issues that might arise. 

• Brilliant Communication and interpersonal skills

• Project management skills, highly organized and detail-oriented

• An empathetic, inclusive and curious attitude

• Google Spreadsheets/Excel proficiency

• Looker (nice to have)

• Professional English