Operations manager in Vinniki in SUPERLYuDI, BLAGODIYNA ORGANIZACIYa, Blagodiyniy Fond

Superhumans Center is a state-of-the-art all-Ukrainian war trauma center specializing in prosthetics, reconstructive surgery, rehabilitation and psychological support of adults and children affected by war since 2022.

What to do:

• Coordinate the daily operational processes of the department: patient routes, logistics, transfers between stages of care and organization of After Care support.
• Ensure adherence to and implementation of Standard Operating Procedures (SOP).
• Organize effective interaction between doctors, psychologists, rehabilitators, administrative and logistical teams.
• Coordinate communication with partner institutions and centers.
• Participate in regular operational meetings, prepare decisions and record agreements.
• Monitor adherence to patient routes, timelines for care and continuity of processes.
• Control the completeness and correctness of medical and operational documentation.
• Participate in the development and updating of SOPs.
• Implement changes aimed at improving efficiency and quality of work.
• Analyze operational indicators (KPI) and prepare management decisions.
• Ensure the continuity of operational processes and reduce the number of operational failures.
• Maintain contact with partner organizations within the scope of patient referral under the After Care program.
• Participate in the selection of partner organizations that meet the standards of the Superhumans Center.
• Increase transparency and predictability of team work.

What we expect from you:

• Experience in managing operational or coordination processes.
• Systemic thinking, attention to detail and responsibility.
• Ability to work with interdisciplinary teams and partners.
• Skills for organizing processes and working with documentation.
• Basic understanding of the medical or rehabilitation field would be an advantage.

Will be a plus:

• Experience with MIS / CRM / electronic documentation.
• Experience of interaction with partner organizations.
• Experience of participating in audits or quality improvement projects.
• Psychological education.

What we offer:

• Official employment and "white" wages.
• Working schedule: from Monday to Friday, from 9:00 a.m. to 6:00 p.m.
• Paid holidays, sick days, business trips.
• Corporate English classes.
• Psychological support program for employees.
• Education and career development, opportunity for professional growth, participation in corporate events and programs.
• High-tech equipment and software for efficient work.

If you are ready for new challenges, want to contribute to development and become part of our great mission - we are waiting for your resume!