Operations Manager in BusinessCom Networks

BusinessCom Networks is a satellite telecommunications service provider, operating worldwide since 2003. Our mission is to connect enterprise and government customers located in remote areas worldwide. 

We are looking for an Operations Manager to support our SATCOM operations. This would involve providing technical, operations and project management support to our end customers, partners, and our own team members internally. 

In this role, you will liaise with cross-functional internal team to improve the entire customer experience. If you have a flair for technology and client communication, we’d like to meet you.

Responsibilities

• Understand customer’s requirements for satellite connectivity

• Provide technical support to our customers and partners 

• Investigate, troubleshoot and resolve network and user terminal incidents 

• Serve as the lead point of contact for project management matters (logistics, installation, maintenance)

• Develop trusted advisor relationships with key accounts and stakeholders 

• Ensure the timely and successful delivery of our solutions according to customer needs and objectives

• Work with, coordinate and manage equipment suppliers, vendors, network service providers and field engineering partners

• Forecast and track key account metrics 

• Prepare reports on account status

• Assist with challenging client requests or issue escalations as needed

Skills and Qualities 

• Computer networking: TCP/IP, Ethernet, NAT, DHCP, DNS 

• Basic networking troubleshooting: ping, traceroute 

• Fluent English 

• Desire and readiness to learn new technologies 

• Proven ability to juggle multiple projects at a time, while maintaining sharp attention to detail

• Strong verbal and written communication skills

Desired (Not Required)

• Knowledge of BSD or Linux operating systems 

• Programming (any language) 

• Excellent listening, negotiation and presentation abilities

• Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level