NOC Engineer in Smart Solutions

Open vacancy for NOC Engineer at an international telecom company.

Cooperation is remote from Ukraine.

Department: Network Operations Center (NOC)

Work format: variable schedule, 24/7

Purpose of the position:

Ensuring continuous, stable and secure operation of the SMS Hub / Messaging Platform, server and network infrastructure through monitoring, operational response to incidents and technical support of customers and partners.

Main responsibilities:

Monitoring and support

• Continuous monitoring of the infrastructure, servers and SMS Hub platform in order to ensure high availability (uptime).
• Identification, elimination and escalation of technical problems (including problems of routing, configuration, system parameters).
• Proactive identification of potential risks and their prevention.

Incident management

• Prompt response to incidents and emergency situations in accordance with established procedures.
• Documentation of incidents, conducting an initial analysis of causes (Root Cause Analysis).
• Informing responsible technical leads and stakeholders.

Processes and documentation

• Ensurement transfer of changes (shift handover) and 24/7 service support.
• Maintenance and updating of technical documentation, configurations, instructions and knowledge base.
• Participation in the development of checklists, response procedures and operational protocols.

Security

• Compliance with corporate information security policies and company standards.
• Access control, basic network and system settings.

Technical support and interaction

• Diagnosis and elimination of SMS delivery problems (delays, losses, network overload).
• Interaction with internal teams (NOC, IT, Development) for quick problem solving.
• Cooperation with providers and vendors to ensure stable SMS delivery.
• Technical support of partners at interconnections.

Qualification and knowledge requirements:

Technical expertise

• Deep understanding of SMS Hub operation and SMS routing processes.
• Knowledge of the SMPP protocol (commands, parameters, usage scenarios).
• Understanding the principles of building IP and GSM networks, the basics of IP telephony.
• Knowledge of MNP and HLR Reselling technologies, connection and customer support.
• Confident administration of Linux OS.
• Developed skills in working with Oracle DB, writing complex SQL queries.
• Skills in working with Cisco ASA Firewall (ACL, VPN statuses, restarting tunnels).
• Experience in working with Zabbix and Grafana monitoring systems (configuring agents, metrics, SMS quality monitoring).
• Skills in writing scripts (Shell, Perl, Python or Ruby).

Tools

• Fluency in MS Office.
• Experience with monitoring and logging systems.

Language and communication skills

• English: B1 - Intermediate (spoken and written).
• Strong communication skills: ability to clearly articulate problems and solutions.
• Attention to details, correct business correspondence, responsibility.

CoThe company offers:

• medical insurance
• opportunity for professional development and career growth
• training within the company.