Monitoring specialist (technical support, monitoring service) in ALYaNS PEYMENT SERVISES

About the company:

We are a processing company specializing in technical and operational support of the banking sector. We provide uninterrupted 24/7 payment services, transaction processing, anti-fraud solutions and a high level of customer support. We work with national and international payment systems (VISA, Mastercard) and adhere to security standards (PCI DSS, ISO/IEC 27001).

Requirements:

• Experience with relational databases (Oracle / MySQL / PostgreSQL), writing SQL queries (SELECT, INSERT, UPDATE, DELETE);
• Knowledge TCP/IP stack, working principles of REST API;
• Experience of working with monitoring systems (NetXMS, Grafana, Kibana);
• Skills of working with Unix systems: command line, SSH, SCP/SFTP, writing bash scripts;
• English language - from level B1 (reading technical documentation, basic communication);
• Desirable experience in fintech or banking field.

It will be a plus:

• Understanding the principles of operation of payment systems (VISA / Mastercard);

• Experience with transactional systems or financial services;

• Understanding the life cycle of a bank transaction (card transaction flow);

• Experience with processing systems or payment gateways;

• Experience of working with monitoring systems and log analysis;

• Experience of working in 24/7 support mode.

What awaits you in the job:

• Monitoring of the operation of processing systems and services within the framework of a variable schedule 24/7;
• Registration, primary analysis and support of incidents;
• Interaction with banks, merchants, payment systems and internal teams;
• Execution of technical tasks within the framework of support and support of processing services;
• Analysis of transaction logs, technical information and card transaction flow;
• Participation in solving technical incidents and ensuring stable operation services;
• Working with databases (SQL queries), logs and monitoring systems;
• Working with the ticket management system (Jira);

You will work with the payment infrastructure that ensures the stability of financial services for thousands of users every day.

We offer:

• Stable work in a technology company with a banking culture;
• Competitive compensation;
• Experience with financial infrastructure and highly loaded systems;
• Opportunity for development and training (internal trainings);
• A friendly team of professionals and support in solving tasks;
• Flexible shift schedule.

If you want to develop in the field of fintech, work with payment systems and become part of the team that ensures the stability of financial services, we will be glad to see you in our monitoring unit.