Monitoring and Evaluation Assistant (MEAL) in International rescue committee

The International Rescue Committee (IRC) responds to the most acute humanitarian crises in the world, helps victims of conflicts and disasters to restore health, increase the level of security, education, economic well-being and enable them to move on. Founded in 1933 at the urging of Albert Einstein, the IRC is one of the world's largest international humanitarian non-governmental organizations (NGOs), working in more than 40 countries around the world and in more than 25 US cities to help people survive, take back control of their own futures, and build their communities. IRC employees are a force of humanity. They achieve long-term results by restoring safety, dignity and hope to millions of people. If you are passionate about change, looking for solutions and passionate about making them happen, join us. Together, we can change the lives of millions of people around the world for the better.

JOB INFORMATION

Accountable and technically supported Customer Response and Accountability Specialist (CRA ), the Monitoring and Evaluation Assistant performs well-defined tasks at the field office level, which will ensure the establishment of feedback mechanisms (proactive and reactive), regular promotion, collection of feedback and timely response to them. He/she will contribute to strengthening IRC program monitoring efforts to optimize the monitoring, accountability and training practices of the IRC mission in Ukraine to ensure quality programming focused on the needs of our clients and support the global ambitions of IRC's Strategy 100. The position belongs to the central structure, but it is expected that the candidate will be physically located either in Dnipro or in Kharkiv.

KEY DUTIES

• Feedback mechanism promotion: Regularly promote the customer feedback mechanism/channels throughout the project area and ensure that these channels are well known to customers, staff, etc., and were available to all interested parties.  
• Collect feedback from various sources, ensuring it is accurately recorded and documented, and collaborate with the program to support routine data collection in accordance with the M&E/MEAL project plan.
• Support collection efforts data as part of a proactive channel by conducting surveys (customer satisfaction surveys, focus group discussions and interviews with key informants).
• Working with the hotline: in accordance with the requirements of the standard of operational procedures in Ukraine on issues of response and accountability customer and protection, answer calls promptly and professionally, providing accurate information and assistance to callers.
• Closing the Loop: In close collaboration with the Customer Response and Accountability Specialist and Sector Feedback Officers to ensure a timely response to all appeals by providing clear and detailed explanations of the actions taken in response to their comments and suggestions.
• Ensure registration of all feedback in the feedback register and maintain the relevance of monitoring databases and clients.
• Perform monitoring visits
• Other related duties as assigned by Customer Response and Accountability Specialist and/or Customer Response and Accountability Manager

  POSITION REQUIREMENTS

  Education:Bachelor's degree in management, social sciences, law or other fields.

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  Work Experience: Experience working on a hotline, collecting customer feedback, and/or coursework in monitoring and evaluation research methods, quantitative and qualitative analysis is a plus.

  Available skills and abilities:

  • Ability to carry out M&E/MEAL activities based on supervisor's instructions;
  • Having a basic understanding of mechanisms and functions of monitoring and feedback to clients;
  • Experience of working with communities, youth and adults of various origins;
  • Good written and oral communication skills;
  • Free mastery of Microsoft Office programs, especially Excel and Word;
  • Willingness to travel to various regional and field offices;
  • Language: Ukrainian, Russian - fluent; English - working level (B1).

  REPORTING STRUCTURE AND TEAMWORK

  Internal:responsible persons from feedback, program specialists, assistants, HR, field coordinator.

  External:Current and potential IRC clients.

  WORK ENVIRONMENT AND OTHER RELEVANT INFORMATION

  • Travel to other locations may take up to 30% of time

   ADVANTAGES:< /p>

  • Competitive salary
  • Work aimed at specific goals, growth prospects
  • English language classes and an unlimited number of online training courses
  < li>Life insurance
  • Medical insurance for employees
  • Free psychological assistance for employees and their family members
  • 30 calendar days of annual leave with flexible conditions not limited by law established minimum norms
  • Up to 10 days of paid sick leave

  PROFESSIONAL ETHICS

  IRC forms multidisciplinary inclusive teams of professionals, that encourage teamwork, inclusiveness and cohesion, critical thinking, delegation of authority, discussion and objectivity to help our clients as effectively as possible. 

  The International Rescue Committee is committed to protecting the people it serves, its employees and all associated persons from all forms of harm, abuse and violence, including sexual exploitation, abuse and harassment. The Committee undertakes to take all necessary preventive measures and create an environment in which people feel safe and can report wrongdoing. IRC employees must adhere to the core values ​​and principles outlined in The IRC Way - Standards of Professional Conduct. These are integrity, service, equality and accountability. The IRC also implements and enforces a number of additional internal safeguards rulesclients and staff from harm and abuse under the Principles for the Protection of Adults and Children, the Respect in the Workplace and Anti-Harassment Rules, the Anti-Repression and Protection of Reporters Rules, supplemented by the IRC's General Reporting Guidelines. The obligations can be read in English and Ukrainian at this link: https ://rescue.box.com/v/irc-safeguarding-policies. 

  IRC takes a zero-tolerance approach to wrongdoing and takes all necessary measures and takes corrective action in cases of wrongdoing. The IRC investigative unit consists of specialists and qualified investigators who conduct professional investigations focused on the interests of victims. They get involved if through the reliable and convenient communication channels that the IRC creates for its employees, partners and customers, reports of violations of security norms are received. The IRC is also an active member of the Interagency Working Group on Protection from Sexual Exploitation and Violence (PSEA) established in Ukraine. 
  
  Adherence to gender equality, equity, diversity and inclusion: IRC strives to create a diverse, inclusive, welcoming and safe work environment in which all people are treated fairly, with dignity and respect. At IRC, we categorically prohibit and do not tolerate discrimination, harassment, retaliation, or bullying of our employees, no matter how they work. Among our employees, we strive to increase the proportion of women, natives of the countries and communities in which we work, as well as individuals who identify as races and ethnicities underrepresented in global power structures.

  Gender Equality : The IRC aims to reduce the gender imbalance in leadership positions. We implement a system of benefits aimed at creating a favorable environment for women to work, such as maternity leave, gender-sensitive safety protocols and other benefits and allowances that encourage women to work in our team.
  < br/>An Equal Opportunity Employer: We offer equal opportunities to our employees and value diversity in our company. We reject discrimination based on race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We make sure that people with disabilities can take advantage of appropriate accommodations, including to apply for or interview for a job, to perform essential job duties, and to receive other benefits and privileges. provided by the employer.