Service Desk monitoring and analytics specialist in Grupa kompaniy Fokstrot, TOV

Our partner Foxteam Digital is looking for Service Desk Monitoring and Analytics Specialist

We are looking a specialist who will be responsible for the management of critical IT incidents, coordination of technical teams and effective communication with the business. Основна мета ролі — мінімізувати простої сервісів, контролювати SLA та забезпечувати прозорість під час збоїв.

Основні обов’язки:

• Управління критичними інцидентами 
• Координація технічних команд під час збоїв
• Контроль SLA та prioritization of tasks
• Communication with business and preparation of status updates
• Conducting post-mortem / RCA
• ?Implementation of improvements in monitoring and response processes

We expect from the candidate:

• Experience in Incident Manager / NOC / Service Desk Lead / Senior Support roles
• Understanding incident management processes (SLA, escalations)
• Experience with monitoring and Service Desk systems
• Strong communication and analytical skills

We we offer:

• Registration in the company staff or conclusion of a gig contract
• Official income of the market level
• The possibility of remote work from any country in the world
• A healthy balance of life and work
• Corporate discounts on goods in stores of the Foxtrot retail chain and others Clients

Do you have experience and desire to apply your skills in a modern IT company?

Do not hesitate and send us your resume!

More details about the company can be found by link:

www.foxteam.digital