Mid-Senior Business Analyst in Forte Group

Great software does not happen on its own. It takes great people. That just happens to be our forte. With 24 years of matching top engineering talent with preeminent and innovative brands, we look for people who are inquisitive, resourceful, dedicated to their craft, and driven to help companies build great software. If this sounds like you, read on.Roles and Responsibilities As a Salesforce Business Analyst, you will be part of a team responsible for delivering enterprise cloud technology solutions to our clients. Our Salesforce Business Analyst is key in identifying and analyzing business needs, assessing potential solutions, and facilitating communications between various stakeholders. They are responsible for eliciting and documenting requirements, ensuring a comprehensive understanding of the project’s objectives and constraints. Key roles and responsibilities include Collaborate with stakeholders to elicit, analyze, and document requirements, ensuring a thorough understanding of the project’s objectives, scope, and limitations Prepare comprehensive documentation, such as business requirements documents, functional specifications, user stories, acceptance criteria, use cases, process diagrams, and wireframes Engage proactively with clients to confirm and validate requirements, ensuring alignment with their needs and expectations Foster effective communication and collaboration between business stakeholders, development teams, and other relevant parties to ensure requirements are understood, and potential issues are addressed promptly Participate in key client meetings, including requirement sessions, system demos, user acceptance testing, and end-user trainingRequirements Experience using Salesforce or similar CRM Products to develop client or business solutions Proven 2+ years experience as a Business Analyst or in a similar role Strong analytical and problem-solving skills, with the ability to understand complex business processes, identify gaps, and propose effective solutions Detail-oriented individual with the ability to quickly ramp up on new clients, their business needs, and technologies Strong presentation, communication (written and verbal) skills, and interpersonal skills, with the ability to build rapport, facilitate meetings, and effectively collaborate with stakeholders at all levels Ability to juggle and prioritize multiple tasks within a collaborative team environment Solid understanding of project management methodologies and software development life cycle Drive and desire to learn and grow both technical and functional skill sets Knowledge of business analysis techniques and tools Experienced in creating requirements documentation, such as User Stories and Acceptance Criteria, Use Cases, Software Requirements SpecificationExperience creating various behavioral and structural diagrams Familiarity with UML, BPMN notation Experienced with prototyping/wireframing in Figma, Balsamiq Must have a bachelor’s degree completed Preferred Experience and Skills Salesforce Admin Certification and one Consulting Cloud Certification (Sales, Service, or Community) will be beneficial International Business Analysis Certification Technical Background or QA experience Understanding of key UI/UX principles We offer Experience working with colleagues locally and abroad Opportunities for self-realization working on challenging projects using new technologies and tools Friendly team and enjoyable working environment Participation in professional trainings and meetups Fully paid by Forte 5 sick days during the working yearInternal English courses provided by Forte Teacher Show more Show less Position level Senior secondary level Type of employment Full time Job duties Analyst Industries IT services and IT Consulting