Customer Success Manager in Influ2

'People don't hate advertising. They're just annoyed by thoughtless and irrelevant noise. Can you blame them? Who wants to see ads meant for someone else - or nobody in particular? We want to help create a reality where advertising speaks directly to you.' - Dmitri Lisitski, Co-Founder and CEO at Influ2.Influ2 is the first and only platform to deliver ads to specific individuals by name. We've transformed how businesses approach B2B advertising. Now, marketing teams can create a unique journey for each decision-maker at every targeted account, and salespeople know precisely who to call and what to say. This makes closing deals a lot easier.Over 100 enterprises and mid-market companies worldwide, including industry leaders like Capgemini, Snowflake, and Hexaware, have adopted our person-based advertising.As a Customer Success Manager at Influ2, you will be responsible for providing an excellent customer service experience and helping customers achieve their desired goals. Impeccable relational skills and readiness to create win/win environments for all parties you work with will drive your success in this role.What you'll do:Be the voice of the customer: You must prioritize maximizing customer satisfaction, retention, and growth. You should be able to understand the customers' business objectives and align them with Influ2's offeringsAct as a trusted advisor: Build and maintain trust-based relationships with our valued customers. This includes proactive engagement, active listening, and empathy. Also, serve as a go-to resource for their inquiries, concerns, and strategic discussions related to Marketing and Sales practicesTranslate complex ideas into actionable steps: Articulate complex ideas clearly and tailor your communication style to different audiences, from mid-level members all the way up to C SuiteIdentify critical insights: Analyze customer data and metrics to identify trends, insights, and areas for improvement. Demonstrate technical aptitude: You'll become a subject matter expert by learning the ins and outs of the product. Effectively identifying issues, troubleshooting, and offering customers solutions for resolution will be essential in this roleEnsure timely delivery of the projects and milestones: You may need to manage multiple customer accounts simultaneously, so strong organizational and project management skills are essential to prioritize tasks, set deadlines, and manage customer expectationsPartner with Sales, Marketing, and Product Development teams: You will work closely with cross-functional teams across various time zones to align goals, share customer insights, and drive coordinated efforts to deliver customer successWho are you?You have 3+ years of experience in Customer Success or an Account Management role. You have experience with Retention metrics including planning and forecasting Renewals and Expansions 6+ months out, understanding the impact on metrics, and tracking personal retention performanceYou have experience with Net Retention, including identifying opportunities to upsell and cross-sell existing customers, providing pricing proposals and contracts, and tracking personal retention performanceSaaS background preferred. Skills:Advanced English is essentialStrong written and verbal communication skills: You are strategic, inquisitive, and creative. You are not scared to challenge customers, ask the hard questions, or provide out-of-the-box solutions. You have experience talking with C-Suite persona and clearly articulating value and ROI. Analytical and problem-solving skills: Strong analytical skills, the ability to solve problems, and the ability to make data-driven decisions are highly valuableCreative thinking: You do more than solve customer problems; you see challenges as opportunities for customers’ growth and success. Your out-of-the-box thinking sets you apart as you address unique client issues and suggest process improvementsBusiness acumen: Understanding the business landscape, industry trends, and competitive landscape can help you provide strategic guidance to customers. A good grasp of financial concepts and the ability to link customer success to business outcomes will set you up for success in this roleStrong technical skills: As a product expert, you must understand how our customers can utilize Influ2's product to their fullest potential. Time management: Meetings, customer chats, team catch-ups, and various time zones. It's all about planning your day and setting priorities rightCuriosity: It's about always wanting to learn. It helps you stay updated, understand clients better, and make the job more interesting. Continuous learning mindset: The field of customer success is ever-evolving. A willingness to learn and adapt to new technologies, industry trends, and customer needs is important to stay ahead. Pursuing professional development opportunities, attending industry events, and staying updated on best practices are highly encouraged. At Influ2, we highly appreciate a wide range of experiences and backgrounds. So, even if your history doesn't perfectly match our list, we would still be delighted to receive your application and learn more about you!What's in it for you?We’ve raised a total of $15 million in our Series A round, maintaining a cash-positive business for the past 18 months while achieving 50% growthStartup Environment. Influ2 has a flat organization without hierarchy in communication. Horizontal communication is encouraged, and everyone's opinion is essentialWorking alongside a fast-growing team of professionals distributed among ten countries, setting the new global B2B advertising standard, already adopted by Fortune 500 companiesFlexible working environment when it comes to your schedule and location preference. We don't have fixed working hours. Choose where and when you workProgressive commission structure and performance bonusesUnlimited Vacation policy to ensure a healthy work-life balanceGenerous Parental Leave and other well-structured PTO policiesAbout Influ2We're convinced that the diverse ideas and experiences every Influ2encer brings are the key to our success. To make sure our culture and products reflect this blend of viewpoints and backgrounds, there's no room for discrimination here. Our approach to hiring, training, promoting, and compensating individuals is grounded in merit and competence.We're committed to offering equal employment opportunities to all qualified individuals, no matter their race, age, religion, where they come from, gender identity or expression, sexual orientation, marital status, physical or mental disability, military or veteran status, or any other characteristic protected by law. Everyone at Influ2 plays a part in keeping our workplace welcoming and free from discrimination and harassment. Show more Show less Position level Not applicable Type of employment Full time Job duties Other Industries Software development