Manager of the complaints department of the online store/Department of care in Ekspert z klimatichnoyi tehniki, TOV

Your opportunity to become the voice of a company that has been trusted for more than 10 years.

More than a decade VENCON helps people to make their homes warmer, more comfortable and more technologically advanced. We have grown from a small team of enthusiasts to a large company that creates engineering solutions for thousands of customers every day. Our secret is simple - we are always on the client's side. That is why we have a special care department that accompanies the client in the most sensitive situations: when support, explanation or problem solving is needed.

Today we are looking for a person who also believes: care is strength, and not an additional obligation.

Why exactly are you suitable for us?

• You have worked with a CRM system or will quickly master it;
• You know how to keep calm where others lose their balance;
• You love people and find a common language even in difficult situations;
• You value honesty, transparency and service culture.

It will be a plus:

• Technical education or experience in the field engineering systems.

What you will do:

• You will become the client's main friend in complaints;
• You will solve non-standard situations and help people get the best service;
• You will work with suppliers on quality of goods;
• You will contact Nova Poshta regarding compensations;
• You will coordinate actions with service centers;
• You will keep reports and maintain order in the processes.

We offer:

Fixed Hours:9:00 AM - 6:00 PM, 5/2. A warm, human atmosphere in a truly supportive team. High salary. Work in a stable company that has been building the reputation of the No. 1 service for more than 10 years. The opportunity to influence the customer experience and see the results of your care every day