Manager of projects and programs on customer experience evaluation in OTP BANK Ukraine

OTP Bank Ukraine– one of the largest Ukrainian banks with 100% foreign capital, a recognized leader of the country's financial sector, a member of the European financial group operating in 11 countries.

Friends, we are currently looking for a customer experience evaluation specialist.

Your future functionality:

• Interaction with corporate business representatives regarding the development and improvement of products and processes.
< li style="font-weight: 400; font-style: normal">Organization and subsequent analysis of quantitative research. 
• Conducting in-depth interviews and testing with the client.
• Building CJM and personas.
• Determining the main pain points and needs of customers.
  
  Our candidate has:
• Higher education (sociology/marketing/banking/management/economics).
• 1+ year of conducting in-depth interviews and testing with the client.
• Ability to organize quantitative research.
• Participation in Service Design projects.
< li style="font-weight: 400; font-style: normal">Knowledge of the basics of Agile.
• Knowledge of English at Intermediate level.
< li style="font-weight: 400; font-style: normal">Knowledge of Miro, Mural, Figma programs.
• Knowledge of UI/UX will be an advantage.< /li>
• Knowledge of corporate business will be an advantage .

You are with us you get:

• a decent level of salary paid 2 times per month;
• 28 calendar days of vacation, paid sick leave;
• annual salary review;
• possibility to work remotely;
• educational programs, seminars, trainings, reading club, English language courses, etc.
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We are in social networks:

https://www.otpbank.com.ua/

https://www.facebook.com/otpbankua/

Thank you for your interest in our vacancy. In case of a positive decision, we will contact you within 14 days. If you do not receive a response to your resume during this time, do not be upset - this means that We are currently unable to offer a suitable vacancy, but we have saved your resume in our personnel reserve database. If a vacancy appears in the future, we will invite you to consider it. font-style: normal">This ad is not an ad!