Ticket sales customer support manager (international company) in Chartershop

The international service for booking charter and low-cost airline tickets invites a Customer Support Manager for the sale of airline tickets to the team.
The company operates in several European markets and interacts directly with airlines and tour operators.

! Work only in the office in the center of Kyiv.
Remote format is not considered.

Managers do not engage in cold sales - they work only with existing customers and their requests.

Main duties

• processing of incoming requests (phone, chat, e-mail);

• consulting customers on flights, luggage and of changes;

• verification of orders in partner systems;

• control of the correctness of passport and personal data;

• registration of additional services;

• communication with tour operators and airlines.

Systemic, operational work, completely by computer.

Requirements for candidate

• basic English language (correspondence is mandatory);

• confident PC user;

• competent Ukrainian language;

• attention and responsibility;

• willingness to work more intensively during the season.

Work experience is not mandatory - we we teach.

Work schedule

Business is seasonal.
April–October: 9:00–19:00
November–March: 9:30–18:00

Once a month — floating weekend
(work on Saturday and Sunday with compensation for two days off in weekdays).

Salary

• base rate — 25,000 UAH + bonuses

• rate may be increased depending on experience and skills

• total income may increase by 1.5-2 times depending on workload and work performed

• expected annual bonus (13th payment) based on work results

Training

The first month is a training period with the support of senior managers and gradual involvement in work.

• for this period, payment is 50% of the base rate

• after completion of the training, transition to full-time rate

We grow employees from scratch and aim for long-term cooperation.

We offer

• official employment;

• paid vacation and sick leave;

• work in an office in the center of Kyiv;

• opportunity for career growth;

• courses professional development and language courses in the off-season;

• a bonus for knowledge of the Polish language (level B1+).

We do not consider

• candidates who are looking for remote or part-time employment;

• those who are not ready for the seasonal workload;

• those who avoid telephone communications;

• those who are only looking for a fixed rate without involvement in the work process.