Manager of customer support and support of partners in ProVending

Job description

EasyVending is the #1 Ukrainian company in the field of coffee vending. Since 2009

we have been developing a culture of self-service in Ukraine and are among the TOP-250

small and medium-sized businesses of Ukraine according to Forbes.

In connection with the expansion of the network of self-service coffee shop locations and the

need for systematic control of service quality and interaction with end

consumers, EasyVending opens vacancy - Manager of customer support

and partner support.

The main task of this role is to provide prompt customer support,

monitor the work of self-service coffee shops and collect analytics at

locations to improve service and customer experience.

Your responsibilities:

• Monitoring the technical condition of coffee shops through telemetry systems

• Processing requests from customers (assistance in the event of breakdowns, consultations, refunds)

• Coordination of personnel at locations (control of refilling ingredients, cleanliness

and service)

• Data collection and analysis: sales statistics, technical errors, dynamics

operations of locations

• Interaction with service engineers, logistics and accounting to

solve operational issues

• Support of adjacent units during the installation of new locations or

relocation of equipment

The basis of work - Involves a lot of communication and constant monitoring of indicators

on the monitor. Willingness to promptly respond to failures is required.

Requirements:

• Understanding of the principles of vending or customer support.

• Ability to work with admin monitoring panels.

• Communication and stress resistance.

• Confident command of Excel or Google Sheets (formulas, work with data)

• Experience with CRM systems will be an advantage

• Confident user of Google Workspace, messengers and cloud services

Why you will like working with us:

• Official employment in accordance with the Labor Code of Ukraine.

• Stable salary: rate + %

• Comfortable work schedule: MON-FRI from 09:00 to 18:00 with a lunch hour.

• Remote work format - work where you are comfortable.

• Paid vacation and support during the adaptation period.

• Corporate discounts on company products.

Do you feel that this is about you? Write to us - we will be glad to meet you!

Telegram: @Recruiter_EasyVending