Manager of analytics and listening to calls of the Center in Koll Treyd

We are looking for an attentive and responsible manager who likes to work with data, analyze information and find important insights. Your key role is listening to call center calls, identifying errors in the work of operators and improving the quality of customer service.


Basic tasks

Eavesdropping on the calls of call center operators and analyzing the quality of communication.

Identification of errors, problem areas and violations of service standards.
Formation of daily, weekly and monthly reports.

Analysis of KPI compliance by operators and control of service quality.

Participation in the optimization of the work center.


Work experience is preferred. 400; font-style: normal; font-weight: 400; knowledge of foreign languages is not required (all calls are processed through a special program). 400">Attention to details, analytical thinking.
Desire to develop in the field of analytics and quality control.
 
We offer

Remote ftype of work.

Schedule: 09:00–17:00.

Training and support at the start.

Working in a friendly team that values initiative and responsibility.