Leading specialist in information technologies in Kredi Agrikol, bank

Credit Agricole Bank is a modern universal bank and the oldest foreign bank in Ukraine. The owner of the bank is one of the largest financial groups in the world and the main partner of the French economy - the Credit Agricole group (France).

Requirements for candidates:

• Higher technical education or a relevant specialty at a non-technical university
• Work experience in a similar position for at least 1 year, work experience in the banking sector is welcome
• Experience in supporting application software and peripheral equipment
• Knowledge of the principles of service desk construction and IT service support processes in accordance with ITIL
• Practical experience in building and maintaining processes for managing incidents, problems, Knowledge Base
• Ability to make decisions in a concise manner time frames
• Personal organization and time management
• Resistance to stress
• Willingness and ability to work in a team

Functional responsibilities:

• Interaction with internal clients and coordination of work with other structural divisions of the Bank and outsourcing companies regarding the implementation of user requests
• Technical support of the Bank's internal users and Administration of application systems
• Adherence to time frames in accordance with SLA
• Introduction of proposals to optimize and improve the quality of services (services) provided to users
• Using "Knowledge Bases"
font-style: normal">We care about our employees, so we offer you:
• Stable job in one of the leading banking groups in Europe
• Fixed market salary + annual bonus
• Life insurance and health insurance from the bank
• English language courses
• Opportunity for professional growth, internal professional trainings
• 28 days of vacation
• Corporate psychologist

Join our team! We are waiting for YOU!