L2 Support Engineer (m/f/d/v) in Infopulse / Infopuls

Infopulse, part of TietoEvry Create, is seeking a talented professional to join our growing team as an L2 Support Engineer in the Lviv office.

Areas of Responsibility

• Ensuring the operating state of computers and peripheral support (PC, printer, etc.)
• Advising employees on the use of computer software and peripherals
• Counting of computer software and hardware
• Administrating client workstations (account management, control at the level of information security, the proliferation of new versions of the client software)
• Providing users with computer and peripheral equipment (receipt and installation of equipment at the workplace)
• Evaluating the possibility of direct participation in connecting customers to the network enterprise telephony (PBX)

Qualifications

• At least 2 years of IT experience, preferably in remote support of PC users
• Knowledge of operating systems Windows XP/7/8 at the level of administration
• Knowledge of the operating system Linux SLES is welcome
• Knowledge of the hardware of personal computers and peripheral equipment
• Knowledge of the principles of construction and administration of local networks
• Knowledge of the principles of building and administration of corporate telephony Nortell (PBX)
• Knowledge of client applications Lotus Notes, Novell, ZenWorks, SAR R / 3 system, BSCS, SSFE, MS Office, and Oracle will be an advantage;
• Technical degree, preferably in IT

Personal skills

• Organized, systematic way of thinking
• The ability to perform multiple tasks simultaneously (multitasking)
• Focus on your customer's needs
• High level of stress resistance and responsibility
• Decent communication skills
• Strong ability to independently acquire new knowledge and adapt quickly to new information