Let's get acquainted! Normal; we are improving and improving. Innovation implementation makes us leaders. . Experience in a similar position from 1st year Deepening knowledge SQL (requests, optimization, work with MYSQL, Postgresql, MS SQL) Working with logs and Monitoring (Elk Stack, Grafana, Zabbix, Prometheus) Ability to Work with (requests in Postman, JSON/XML analysis, understanding http protocols) Basic server administration skills (Linux, Windows Server) The experien
Let's get acquainted! Normal;
we are improving and improving. Innovation implementation makes us leaders. .
Experience in a similar position from 1st year
Deepening knowledge SQL (requests, optimization, work with MYSQL, Postgresql, MS SQL)
Working with logs and Monitoring (Elk Stack, Grafana, Zabbix, Prometheus)
Ability to Work with (requests in Postman, JSON/XML analysis, understanding http protocols)
Basic server administration skills (Linux, Windows Server)
The experience of writing scripts for automation (Bash, Powershell, Python)
Understanding the structure of applications (docker containers, micro -services - at support level)
Ability to quickly diagnose and correct errors in the work of services
skills Root Cause Analysis (RCA) -Analysis of the root causes of problems
Working with Service Desk . (JIRA, SERVICENOW, OTRS)
Ability to establish integration between systems and eliminate failures
Interaction experience with L1 ( First Line of Support)-Consultation and Transfer of Knowledge
The experience of interacting with L3 (developers)-preparation of reports on bid reposts, testing of updates < /
Knowledge Devops-processes (CI/CD, Jenkins, Kubernetes-at the Basic level)
Cloud experience Services (AZure, AWS, Google Cloud)
Basic Knowledge of Network Technology (VPN, DNS, Balancers)
Experience of Automation >
In our team you will:
To deal with the processing of incidents and requests from L1: consideration of appeals that were unable to solve first-line operators; in-depth analysis of the problem (checking logs, SQL-requests, diagnostics of API-requests); solving technical crashes in Work of software, servers, databases, integrations; problems;Infrastructure and monitoring: working with services of services, use of monitoring tools (Prometheus, Grafana, Zabbix, etc.); checking the work of API, integrations with ERP, WMS, CRM, POS systems; server performance analysis, database diagnostics (MySQL, Postgresql, MS SQL); use SQL requests to obtain or correct databases in the database
to engage in automation and optimization: writing and supporting scripts (Bash, Powershell, Python) to automate routine processes; automation of analysis of logs and notifications about problems; Optimization of support procedures, first -line processes
work with integrations and API: analysis of requests between services through Postman, Curl; identification of problems with external services (payment gateways, delivery services, analytical services); Testing of updates, API-requests and answers
Interact with other teams: collaborate with developers (L3) to eliminate code issues; interaction with Devops to optimize the work of servers, containerization (Docker, Kubernetes); First Line Consultation on Typical Questions
Develop knowledge and documentation bases: updating internal documentation on typical problems and ways of solving them; preparation of instructions and guides for the first line of support and end users; Training for colleagues on new processes or detected bug reposts
>> We guarantee:
Interesting and various projects
Convenient schedule: Mon-Fri ., from 9.00 to 18.00
Collaboration Removal
Discounts from partners (gym, English courses, etc.)
