L2 Support Engineer in Fozzy group

TemaBit Fozzy Group is a team of technology enthusiasts who are changing the user experience of Ukrainians.

TemaBit is part of Fozzy Group - one of the largest trade and industrial groups in Ukraine. Our team's developments are used every day by 60,000 Fozzy Group employees, thousands of partners, and millions of visitors to Silpo, Fora, Fozzy, and THRASH!

We are currently looking for a L2 Support Engineer to join our support team business users and internal IT services.
The role involves working with ticket systems, business systems (SAP), analysis of requests, data quality control and participation in the optimization and automation of support processes using modern tools and technologies.

Main responsibilities:

• Processing requests from business users in ticket systems Omnitracker and SAP
• Analysis of typical and atypical incidents, finding optimal solutions
• Writing, updating and maintaining working documentation and instructions in Confluence
• Execution of the tasks of the head and leader of the direction, participation in related projects (setting and management of tasks in Jira)
• Control of the quality and correctness of data in monitoring systems (SQL, Grafana, Kafka, Elastic)

• Analysis of support processes in order to optimize and automate them (SQL, Python, AirFlow or other orchestrators)

Requirements for the candidate:

• Experience of 2 years in 1-2 line support, development or database administration
• Experience of working with ticket systems
• Practical skills of working with SAP at the level of a confident user
• Knowledge SQL at the level of query writing
• Commercial experience using Python to automate data processing
• Proficient in PC and standard office software (MS Windows)
• Analytical thinking, attention to detail, independent information search
• Ability to communicate effectively with internal by customers

Will be a plus:

• Tolerance for routine tasks
• Experience or interest inAirFlow, API, PostgreSQL
• Initiative and desire to influence the improvement of the percentageesiv
• Interest in the development of modern support technologies

We offer:

• Flexible work format: work from home or from the office (with reliable shelter).
• FOP support / Gig contract.
• Training to deepen your expertise at Fozzy Campus - our corporate university with top speakers.
• Benefits that you choose yourself - in our cafeteria everyone chooses their ideal package (be it health insurance or compensation sports).
• A wide collection of pleasant offers from Fozzy Group businesses and our partners.
• Concierge service for employees, which frees you from household chores.