Manager of key customer support in E-Tender, TOV

E-Tender is a highly professional IT company that has created an innovative platform that allows you to automate procurement and sales processes for public and commercial enterprises.

Our mission is to provide customers with the most effective and advanced tools for conducting electronic trades Thanks to our platform, "WOG" and "Auchan" level clients can easily sell their products to the state, "Chumak" and "Silpo" make efficient purchases, and "Lifecell" successfully solves the issue of real estate lease.

Tasks key customer support manager:

• Support and support of key customers in the process of using the platform for commercial procurement.
• Ensuring high-quality communication with clients: quick response to requests, problem solving and consulting regarding the functionality of the platform.
• Conducting presentations of the platform functionality and training clients to work with it.
• Monitoring customer satisfaction (feedback) and maintaining long-term relationships.
• Interaction with technical support and developers to quickly eliminate possible technical issues problems.
  
  We offer:

• Clear and transparent motivation system: rate 20000 + 5000 CRI, review level motivation > after adaptation.
• Working with a modern product that is a market leader and cooperation with top-level clients;
• Official employment, paid vacation and sick leave;
• Normal 8-hour working day, from Mon-Fri, 9:00-18:00, weekend — Sat, Sun.
• Work in the office. After adaptation (after 2-3 months) remote format is possible.

Expectations from the candidate:

• Experience in the field of customer support, key customer management or sales.
• Confident command of the Ukrainian language, good diction;
• Skills to work with CRM systems and platforms for customer management (preferred, but we teach!).
• High level of customer orientation and the ability to build trusting relationships.
• Organization, attention to details, stress resistance, ability to work in conditions of multitasking.
  
  We are waiting for feedback!
  We will be glad to consider the possibility of cooperation!
  
  For details, contact: < b style="font-weight: 700">0674226328 — Hr.