BlaBlaCar Customer Support Manager (Serbian and Croatian) in ARCE contact center

International companyARCE contact center is a reliable outsourcing partner of leading Ukrainian companies and international companies. We have been a leader in the market for more than 15 years, and thanks to our professionalism, the world's leading companies trust us with their clients: diplomatic missions, airlines, travel companies, mobile operators, online stores, banking structures, insurance companies, etc.

Our brand "A.R.C.E" most accurately conveys the values ​​that are fundamental in our work: "A — Anytime, R — Reliable, C — Communication, E — Expert."

We are looking for a specialist for the position "BlaBlaCar Customer Support Manager with knowledge of Serbian, Croatian and English". The direction of the project is the world's largest online platform for finding car companions.

We offer:

• Work in a cozy office in which there is always light (choice of Lviv, Khmelnytskyi, Rivne);

• The possibility of remote work;

• Paid internship and wfast learning for effective work and development;

• Hourly wages;

• Official employment and social guarantees;

• Five-day work week with flexible work schedule;

• Friendly team and support of colleagues.

Your functional duties:

• Support users in the mode of incoming chats and letters;

• Accept calls from online platform users in Serbian or Croatian;

• Analyze problems encountered by users and find options for solving the problem;

• Collect customer feedback to improve services.
  
  

Our expectations from the candidate:

• You communicate freely and write competently in Serbian or Croatian languages;
• Possess English at an intermediate level and above, ready to undergo training in English;
< li style="font-weight: 400">You have a confident level of using a computer and office software;
• You have a desire to help to customers;
• Experience in the field of customer support (will be an advantage).

We value candidates:

• Sociability, initiative, benevolence;

• Resistance to stress and discipline;

• Willingness to learn and develop.

If you are looking for new opportunities in your career and want to join a team that strives to ensure the development and growth of its employees —send us your resume and we will be happy to schedule an interview.