Junior Customer Support Specialist (written communications) in SKELAR

SKELAR is a venture builder that builds international food IT companies according to the rules of the venture investment world. Together with the co-founders, we gather strong teams to launch product IT businesses and win in global markets.

We are currently looking for Customer Support specialists to one of our successful businesses - Liven.

Liven is a company that creates healthy habits and improves mental well-being. Our product is an app to combat procrastination, ADHD symptoms, and more. We give users all the information they need to better understand themselves and their problems, as well as the tools to solve these pains.

We launched business at the beginning of 2023 and have already confirmed its success — we have found unit-economy, payback and are actively growing, expanding the team from 3 to 46 people. With a strong unit economy and impressive growth, we offer a unique opportunity for talented people to join our team of high performers.

At Liven, we challenge conventional wisdom. about linear career paths, encouraging each new team member to drive their own initiatives outside their field.

As a Customer Support Specialist, you are expected to:
- Help in resolving our users' requests;
- Communication with users: written - using tickets and orally - calls;
— Communication with English-speaking users from all over the world;
— Work on product improvement (escalation of problems to relevant departments).

What is important to us:
— Upper Intermediate / Advanced English (B2+), spoken and written ;
— Willingness to work night shifts (~6 per month) from 11:00 p.m. to 8:00 a.m.;
— Ability to quickly adapt and learn new processes;
— Stress resistance;
— Strong communication skills: ability to work with user objections;
— Empathy and customer orientation;
— Interest in the topic of emotional and behavioral well-being;
— Readiness for long-term cooperation.

What we offer:
— Remote work format. You can work from anywhere in Ukraine and the world;
— 20 days of paid vacation per year;
— Unlimited number of days of sick leave with a doctor's certificate;
— Medical insurance;
— Flexible work schedule 2/2 shift, where 2 working days and 2 weekends:< br/>Morning shift: 07:00 - 16:00,
Evening shift: 15:00 - 23:00,
Night shift: 23:00 - 08:00.
— Guaranteed breaks lasting 1 hour each shift.
— Bonuses for trainingachievement of goals and KPIs.

In addition to businesses, we develop a charity fund SKELAR foundation from the employees of our venture builder in support of the Armed Forces. As part of the initiative, we create and finance large projects that help bring our victory closer.

We plan to further develop product IT businesses, conquer global markets and work for the victory of Ukraine

All opportunities have been created for this inside venture builder:

— 8 infrastructure teams that help startups close any issues: from recruiting to finance and legal questions;

— A community of founders who have already launched more than one business and can share practical experience;

— Medical insurance and corporate doctor.

Let's build the next big everything together!