Junior Customer Support (emails/chats mainly) in SKELAR

SKELAR is a venture builder that builds international product IT companies according to the rules of the venture investment world. Together with our co-founders, we gather strong teams to launch tech businesses and win in global markets.

Our team is a fast & furious support of 50+ professionals in their field, which lives in a dynamic rhythm of work and provides cool customer service that comes from caring for everyone within the team. We solve "turnkey" any questions of users regarding the operation of sites, close ambitious goals and post memes in corporate chats.

What do we offer?
— Implementation of your ideas and offers from the first working day;
— Unlimited opportunities for development and growth: internal courses/schools/library, compensation for external educational courses and English language courses;
— Caring for everyone's physical and mental health: corporate psychologist, paid sick leave and 18 days of paid vacation per year;
— The possibility of reviewing the salary immediately after the probationary period and every six months + a bonus for good performance every month: we have an example of a support agent who increased his salary by 20 from the first month of work % with a bonus and continues to do it monthly;
— Other goodies: Netflix/Grammarly corporate account, discounts on products and services, team building, corporate parties.

What we expect from you ?
—  Intermediate / Upper Intermediate (B1+):note that this item is the first on the list, it is very important for us!
— Willingness to work night shifts (~6 per month) from 11:00 p.m. to 7:00 a.m.: we have a 30-minute break and Slack Huddle for team interaction to stay on top;
— Experience working with clients;< br/>— Initiative and organization: we encourage talking about problems and proposing ways to solve them;
— Willingness to learn and develop in the IT field: most team leaders have grown from junior positions.

How exactly does the work go?
— We communicate with English-speaking customers about our sites and services;
— We refer complex requests to other departments. Examples of complex requests: "I want a refund!", "I want to report a technical problem!";
— We develop professional skills at trainings and lectures for further career advancement.

In addition to businesses we are developing our own charity fund SKELAR foundation to support the Armed Forces. Within the initiative, we create and finance large projects that help bring our victory closer.

We plan to further develop tech businesses, conquer global markets and work for the victory of Ukraine

Let's build the next big everything together!