Junior Customer Support Specialist (Wellbeing App) in SKELAR

SKELAR is a venture builder that builds international product IT companies according to the rules of the venture investment world. Together with the co-founders, we gather strong teams to launch product IT businesses and win in global markets. We are currently looking for Customer Support specialists for one of our successful businesses - Liven. Liven is a company that creates products to form healthy habits and improve mental well-being. Our product is an app to combat procrastination, ADHD symptoms, and more. We give users all the necessary information so that they can better understand themselves and their problems, as well as tools to solve these pains. We launched the business at the beginning of 2023 and have already confirmed its success - we have found unit-economy, payback and are actively growing by expanding a team of 3 to 46 people. Thanks to a strong unit economy and impressive growth, we offer a unique opportunity for talented people to join our high-performing team. At Liven, we challenge traditional notions of linear career paths by encouraging each new team member to drive their own initiatives outside of their field. Customer Support Specialist Awaiting You—Help in solving our users' requests;—Communication with users: written - through tickets and verbally - calls;—Communicating with English-speaking users from all over the world;—Working on product improvement (escalation of problems to relevant departments) .What is important for us:— Upper Intermediate / Advanced English (B2+), spoken and written;— Willingness to work night shifts (~6 a month) from 11:00 p.m. to 8:00 a.m.;— Ability to quickly adapt and learn new processes; — Stress resistance;— Strong communication skills: ability to work with user objections;— Empathy and customer orientation;— Interest in the topic of emotional and behavioral well-being;— Willingness for long-term cooperation. What we offer:— Remote work format. You can work from anywhere in Ukraine and the world;— 20 days of paid vacation per year;— Unlimited days of sick leave with a doctor's certificate;— Medical insurance;— Flexible work schedule Shifts 2/2, Where 2 Working Days and 2 Weekends shift: 07:00 - 16:00,Evening shift: 15:00 - 23:00,Night shift: 23:00 - 08:00.— Guaranteed 1-hour breaks each shift.— Bonuses for meeting goals and KPIs. In addition to businesses, we are developing the SKELAR foundation from the employees of our venture builder to support the Armed Forces. Within the framework of the initiative, we create and finance large projects that help bring our victory closer. We plan to continue to develop product IT businesses, conquer global markets and work for the victory of Ukraine 🇺🇦For this, All Opportunities were Created Inside Venture Builder— 8 infrastructure teams that help for startups to cover any issues: from recruiting to finance and legal issues; — A community of founders who have already launched more than one business and can share practical experience; — Medical insurance, a corporate doctor and a psychologist. Let's build the next big everything together! Show moreShow less Position level Basic level Type of employment Full time Job duties Other Industries Technology, information and the Internet