Junior Customer Support Representative in Logity

Logity is a Ukrainian company that has been providing quality cargo transportation services for over 12 years in the USA, Canada and Mexico. Logity occupies a leading position in the American market, but we work as a team of 600+ Ukrainians, which is constantly growing and developing. We always strive for the best, so we are looking for talented specialists. We are looking for a person who did not just work in support, but feels a real calling to help users. A person who has experience in creating effective processes and working closely with the development team. It is important to us that users feel cared for, and that their comfort and problem solving come first. 

We are waiting for your feedback!

< b style="font-weight: 700">If you:

• have excellent communication skills;
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  • you work skillfully in a team;
  • you are customer-oriented, focused on finding solutions and creating comfort for users;
  • you know basic troubleshooting methods;
  • you are able to simplify complex technical details for clear explanation to users;
  • show initiative, high motivation and attention to details;
  • possess written and spoken English and Ukrainian languages.

  If you want:

  • interact with users via chat, understand their needs, solve problems and report bugs;
  • collaborate -shoulder with control commands quality and development to jointly improve the quality of our product;
  • analyze and improve support processes, ensuring a seamless and enjoyable experience for our users;
  • create and improve guides, technical notes and response templates , making them understandable and useful for everyone.

  It will be an advantage if:

  • already have experience in technical support, customer support or similar positions;
  • worked with Intercom or other chat systems;
  • familiar with Jira or Confluence;
  • have a basic understanding of the logistics industry.

  We appreciate your experience, but even more so, your willingness to learn and grow with us.

  What we offer:

  • official employment;
  • convenient work schedule: Monday-Friday, from 14:00;
  • possibility to work in a hybrid format - partly with at home, partly in the office;
  • a modern, comfortable office with everything you need for productive work;
  • professional development and real career opportunities growth;
  • salary: ready to focus on your wishes and qualification level.

  5 LOGITY values:

  1. Customer orientation. Our colleagues are our customers. We strive to provide the best service for them. Therefore, always open to dialogue with colleagues. After all, feedback is the driver of corporate progress.
  2. Mutual respect. We build healthy communication within and outside departments. We know the importance and significance of the work of each department and department, and we transmit it to the outside.
  3. Orientation on the result. When making a decision, we always take into account two things: the goals set in the past and the perspective in the future. This allows you not to deviate from the goal and bring what you started to the end.
  4. Proactivity. We highly value everyone who knows how to make decisions and implement them. Who instead of "Let someone else do it" thinks "What can I do?". And everyone in their place does what they should and even more.
  5. Development. The smartest people are always ready to admit that they don't know something. Therefore, we continue to invest time and resources in the development of our team. For this, we created our own educational department, we teach professions from scratch and during all stages of cooperation with the company. We provide an opportunity for colleagues to always receive relevant knowledge and skills that will help achieve cool results.

  If you know what you want to achieve, leave a review and start acting!