Junior Customer Support Agent in SKELAR

Hello everyone! We are an Ed-Tech startup at the stage of active scale and are currently gathering a stellar team of supporters to build in-house support from scratch. We are looking for someone who likes a fast pace, listens to the user and keeps metrics under control. Quick decisions, a lot of responsibility and room for initiatives await you. If you know how to bring order in chaos, quickly understand cases and explain complex things in simple words - then this is a match!

Do you want to grow in a team that is just being formed? Fly into this adventure - write, we will tell you the details.

SKELAR is a venture builder that builds international product IT companies according to the rules of the venture investment world. Together with co-founders, we gather strong teams to launch product IT businesses and win in global markets.

RiseGuide - EdTech product for self-development, built on examples and principles of outstanding role models. Our users get rid of habits with the advice of Andrew Huberman and Simon Sinek, pump up social networks by the playbooks of Alex Hormozy and MrBeast, launch businesses inspired by the principles of Richard Branson and Steve Jobs. We aim to redefine the self-improvement industry and eclipse MasterClass.

Facts, not hype about RiseGuide:
— Found unit economics in 6 weeks and have been scaling aggressively ever since;
— 150,000+ paid users, 4.6/5 in the App Store;
— Top 3 revenue startups in the Genesis ecosystem by last 2 years;
— 35+ people in the team - natives of BetterMe, Welltech, Jooble and leading international management programs.

Now we are building our own in-house support and looking for a Junior Customer Support Agent. 

What challenges await:
— To be the voice and face of RiseGuide for users, responding to customer inquiries via email and chats, in the future via phone calls. Work a flexible schedule (including night shifts) and meet KPIs;
— Improve support processes: from small changes in macros to testing and launching new tools and flows;
— Dive deeper into the product than anyone else: quickly master all support flows, find weak points and help make the service even more convenient and efficient.

What is important to us:
— 3+ months of experience in Customer Support, we will also consider candidates from related domains;
— Fluent English (B2+) — comfortable written and verbal communication with users around the world;
— Attention to detail when gathering information to escalate complex requests to the appropriate teams (technical support, product and legal departments);
— Empathy and customer orientation — even in difficult situations you leave the user with a positive experience;
— Quick adaptability — you perceive new flows, tools or processes as a challenge, not as an obstacle.

Desirable, but not necessary:
— Knowledge of Zendesk;
— Understanding of key support metrics: First Response Time, Resolution Time, CSAT — ability to influence them through your work.

What is this opportunity for you:
— Log in toa fast-growing product startup at the scaling stage;
— To have a real influence on the process from the first weeks;
— To work remotely with flexible changes;
— To receive regular performance reviews, transparent feedback and space for initiatives.

In addition to businesses, we are developing the SKELAR foundation - a charitable foundation created by company employees. As part of the initiative, we create and finance projects that contribute to overcoming the consequences of the war and rebuilding Ukraine.

SKELAR is an environment for self-realization of people who are able to create successful companies. We call such companies the next big everything. We believe in their power and scale. We plan to continue to develop tech businesses, conquer global markets and work for the victory of Ukraine

Let's build the next big everything together!