Junior Customer Care Manager in Upstars

UPSTARS is a product IT company with which both people and brands soar. We know how to launch stellar projects in the field of iGaming

Our main focus is B2B services and technology solutions for clients from all over the world. And yes, maintaining the legal and transparent market of Ukraine is a must-have, that is why we were the third in the country to receive a B2B license for the provision of gambling services.

We are expanding our dream team and looking for Junior Customer Care Manager.

 Your future tasks:

• reply to customer requests through specified communication channels (chats, priority letters, incoming calls are also possible);
• provision of information about products / services;
• problem solving and cooperation with specialized teams as necessary;
< li style="font-style: inherit; font-weight: inherit">customer interaction documentation;
• monitoring and compliance with defined personal quantitative and qualitative indicators;
• capturing and transmitting customer feedback.

 Your skills:

• communication skills: excellent ability to communicate with different types of customers, including dissatisfied or irritated;
• empathy: the ability to put yourself in the customer's place, understand his needs and feelings;
• attentive listening: the ability to listen carefully and ask appropriate questions to clearly understand the client's problem or request;
• stress resistance: the ability to remain calm in difficult or conflict situations;
• organization and punctuality: the ability to prioritize tasks to respond to customer requests in a timely manner;
• teamwork: the ability to work effectively with colleagues and other company departments to solve customer issues;
• openness: not afraid of new challenges, show yourself, work on improvements;
• high level of written and spoken English from Upper-Intermediate (knowledge of Deutsch is a big plus);
• ability to effectively use a computer and software: you have skills in working with e-mail, chatsand other basic programs.

Preferably, but not critical:

• knowledge of German;
• work experience in support;
• working skills in CRM systems, omnichannel platforms;
• experience in IGaming.

Our advantages:

• we like problems with an asterisk because they reveal potential;
• we speak directly and simply, even about the complex;
• we don't like bureaucracy and outdated approaches - we give freedom of action;
• we have our own capacity to create technological solutions from scratch;
• we use cloud storage, Kubernetes and other components of digital maturity;
• we strive to automate the routine to use time for development and professional growth within the company;
• we offer a clear career plan with Performance Review, trainings, mentoring programs, the opportunity to partially work on additional projects to test other technologies.

 Mast hev:

• hybrid work — work where you are comfortable and safe;
• flexible start of the working day - start when it's convenient for you;
• official registration in Ukraine or Poland - we will support you in solving bureaucratic issues and help with documents;
• 20 days of paid vacation, public holidays and sick leave — we are for work-life balance;
• medical insurance in top clinics — we care about your health;
• Benefit cafe - spend monthly on your interests, hobbies, sports, etc.;
• events - take part in master classes, visit team building and corporate parties;
• learning, learning and learning again - individualsdual budget for courses, corporate English, workshops and an online library.

You have the desire and desire for constant growth and new knowledge? Do you want to take an active part in the process of creating a product? Let's get to know each other!