Head of IT support in EZdorovya

eZdorovya is an IT company responsible for the development and implementation of the largest projects in Ukraine from the electronic health care system eHealth - medical reform.

Head of the IT Support Department

Responsibilities

• Management of the IT support department team
• Interaction with partners and stakeholders on compatible support processes
• Implementation of standard processes of IT service management (ITSM) and CRI
• Ensuring smooth operation support of implemented systems and services of the organization
• Building, implementation and support of Helpdesk at the level of the entire organization
• Configuration, administration and support of users of the registry platform and other systems.
• Building and implementation of information security standards and measures in collaboration with cyber security management.
• Coordination and implementation of the infrastructure protection system
• Providing the customer with consulting support on the status of systems
• Using the IT infrastructure monitoring system for timely notification of users on the system status portal
• Preparation of a monthly report with the main performance indicators of the IT department
• Assisting IT system administration management specialists within their own competence
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Necessary skills

• Higher technical education
• Successful experience in implementing IT projects, products and services, network management, its development and support
• Experience in management positions in the IT industry for at least 3 years

We offer

• Opportunity for professional development, involvement in the implementation of national-level electronic services
• Competitive salary
• Official employment and guarantees according to the Labor Code
• Remote work
• Work schedule 5/2