IT Support Engineer (Team Lead Prospect) in IT SmartFlex

We are IT SmartFlex, a Ukrainian IT company founded in 2019 as a subsidiary of the leading mobile operator Vodafone Ukraine.

Our mission is to bring together talented experts in telecommunications and software to create innovative solutions and products that make the lives of millions of users better and more convenient.

About us:
WOW-digital services that every second Ukrainian can use.
— We create software products in Ukraine that are interesting beyond its borders.
— We use the latest modern technologies and tools.

The main area of IT SmartFlex activity is R&D for telecom - it is one of the most high-tech an industry that today covers not only mobile communication services, but also areas such as self-service services, Vig Data, IoT, CRM, cloud services.

Our values:
— Responsibility
We believe, that each member of our team is responsible for the result of their work and affects the success of the company.

- People-centered
We listen carefully to the needs of our users and always strive to exceed their expectations.

- Unity
We believe that that together we are stronger. The unity of our team allows us to overcome any challenges and achieve our goals.

- Trust
Trust is the basis of our relations both within the company and with our partners. We believe in honesty and transparency in all our actions.

- Courage
We are not afraid of new challenges and always strive for the best. Courage allows us to go beyond the usual, experiment and find new ways to develop.

We are expanding our infrastructure team and are looking for an IT Support Engineer who will not only ensure the flawless operation of our users' workplaces, but also over time create a separate support team and will assume the role of its Team Lead. We value a systematic approach, automating routines and striving to build perfect processes.

Stack and environment:

• OS: Windows and macOS (mixed fleet).
• Identity: Microsoft Entra ID (Azure AD).
• Infrastructure: Hybrid (On-premise + Cloud).
• Automation: Python (will be an advantage), PowerShell, Bash.

Main tasks for thispositions::

• Support and development: Full cycle of user support (L1/L2), configuration of workstations and accompanying software.
• Identity Management: Administration of accounts and access to Entra ID. Coordination of the construction of end-user access role models
• Device management: Implementation and support of MDM solutions (Intune/Jamf) to automate the deployment of the equipment park.
• Optimization: Writing scripts to automate typical requests and installations.
• Documentation: Creating a Knowledge Base for users and internal instructions for IT.
• Management of the life cycle of material assets: Creation, continuous improvement, support and operation of the full cycle
• Strategic growth: Participation in the design of IT support standards of the company with further formation and leadership of its own team.

Necessary skills:

• Experience in administration of Windows 10/11 and macOS at the level of Power User / Administrator.
• Understanding the principles of Microsoft Entra ID (Azure AD) and synchronization with local domains.
• Basic knowledge of network technologies (TCP/IP, DNS, VPN, Wi-Fi).
• Experience with ticket systems (Jira Service Management, HPSM, etc.).
• Soft Skills: Empathy for users, ability to explain complex things in simple language and leadership ambitions.
• English: Level sufficient to read technical documentation and communicate with vendors.

Will be a plus:

• Python coding skills (to automate internal tasks).
• Experience with Terraform or Ansible (we have a strong DevOps culture, and we welcome it).
• Experience managing a fleet of Macs in a corporate environment.

What we offer:

• Ability to build support processes from scratch in the company.
• Direct track to the position of Team Lead.

Our corporate benefits:

• Interesting projects and advanced technologies
• Work in a highly professional and motivated team
• Flexible schedule and the possibility to work remotely
• Corporate trainings, professional conferences
• Exchange of knowledge and best practices
• Medical insurance from the first month of work
• 24 days of paid vacation
• Paid sick leave
• Quality corporate communication Vodafone 

If you value teamwork, strive to work with advanced technologies and are determined to grow professionallycome with us - we are waiting for you!