IT Infrastructure L2\L3 Engineer in MetLife

Join MetLife’s Team in Ukraine as an IT Infrastructure L2\L3 Engineer.

If you are interested in this position, we encourage you to apply following the link - IT Infrastructure Engineer - Ukraine, IT Infrastructure Engineer - 15059 - MetLife

Key Technical Skills

• Operating Systems: Proficiency in Windows Server (2016/2019/2022) and basic Linux/Unix environments. 
• Active Directory, DNS, DHCP: Experience managing directory services and core network services. 
• MS SQL Database: Management and basic troubleshooting. 
• Networking: Solid understanding of TCP/IP, DNS, DHCP, and basic LAN/WAN troubleshooting.
• Security: Handling antivirus updates (e.g., Crowd Strike), managing firewalls, and Data Loss Prevention (DLP) solutions. 
• Backups: Hot and cold backup management, including monitoring automated backup logs.
• Virtualization: Familiarity with VMware environments.
• Scripting: Basic knowledge of PowerShell or Bash for automating repetitive tasks.

Core Responsibilities

• Monitoring: Track server health, CPU usage, and network performance metrics. 
• SLA Management: Resolve support tickets within defined Service Level Agreements (SLAs). 
• Ticket Management System: Handle incidents, requests, and changes through Service Navigator and related tools. 
• Hardware Support: Install, configure, and troubleshoot desktops, laptops, printers, peripherals, as well as server (DELL/HP) and network device/storage management.
• Patch Management: Deploy security patches and software updates across all networked systems.

Education & Certifications

•  Bachelor’s degree in Computer Science, Information Technology, or related field.

Soft Skills

• Communication: Ability to explain technical issues clearly to non-technical users. 
• Problem-Solving: Strong analytical skills for rapid troubleshooting and issue resolution.

Experience

• Minimum of 3 years’ experience in a similar Systems Administrator or IT support position.

 Work conditions: 

• International company;
• Official employment according to the Labor Code of Ukraine; 
• Social package including Medical insurance, Life insurance, Critical illness insurance, Passive war risks coverage for the Employee and their closest relatives; Gym reimbursement, Work from home compensation etc.;
• Annual salary review; 
• Annual bonus based on performance; 
• Access to educational courses and platforms; 
• In-house mentoring programs; 
• Hybrid work model;
• New office in the city center.

Please submit your application following the link - IT Infrastructure Engineer - Ukraine, IT Infrastructure Engineer - 15059 - MetLife

We look forward to hearing from you!