IT Account Manager, Customer Relations Dept, day or night shift in Continuum

Qualifications Experience:

• English proficiency level not lower than Upper Intermediate;
• Strong verbal and written communication skills;
• Strong attention to detail, good follow-up and the ability to generate creative solutions to meet client needs;
• Ability to demonstrate self-discipline to work independently without direct supervision;
• Ability to prioritize, analyze, and problem solve;
• Ability to work under pressure in a fast-paced environment;
• Experience delivering client-focused solutions to customer needs;
• Quick learner and great working attitude;
• Self-driven and proactive nature;
• Excellent interpersonal skills.

A BIG Plus:

• Previous experience in account management;
• Working living in US/UK;
• Knowledge of customer success processes;
• Experience in document creation.

We Offer:

• Full or partial remote work;

• Competitive salary;

• Paid vacation and sick leave;

• Regular evaluation and salary increase;

• Interesting projects and challenging tasks;

• Opportunities for self-realization, professional and career growth;

• Friendly and supportive company environment;

• English language courses;

• Various corporate events and activities;

• Comfortable working conditions;

• Yoga class, foosball, ping pong;

• Free coffee/tea, snack bar in the office.

Available Shifts:

• 5 days work week: Tue-Sat, from 02 am till 10 am

OR

• 5 days work week: Mon-Fri, from 10 am till 19 pm

OR

• 5 days work week: Mon-Fri, from 19 pm till 3 am

Key Responsibilities:

• Communicating with clients to understand their needs and explain product value;
• Building relationships with clients based on trust and respect;
• Collaborating with internal departments to facilitate client need fulfillment;
• Resolving complaints and preventing additional issues by improving processes;
• Enhance Customer Training;
• Evaluate and Forecast Customer Needs;
• Advocate for Customers;
• Promote Customer Loyalty;
• Sustain business growth and profitability by maximizing value;
• Minimize customer churn.