Customer support specialist in Brain Source

On behalf of our client, one of the leading В2В company, we are looking for successful candidate to fill the position of customer support specialist

Main tasks:

• Receive customers’ orders and update their details within IT system
• Upload orders into IT system
• Check regular loading of orders acquired 
• Ensure daily running of Order Books
• Provide all information needed by customers (product identification, order status, delivery planning, etc…)
• Delivery note creation; Issuing invoices and correcting invoices
• Manage price list within IT system
• Cooperation with Area Sales Managers in sales areas, who together with the Sales Administration Specialist constitute a sales team.
• Constantly updated in IT sytem customer base from the above-mentioned areas of lists, rebates, payment terms, etc. In accordance with the procedure. 
• Manage return goods flow
• Produce credit notes when necessary in accordance with SAP Procedures as well as ensure that customers are correctly invoiced
• Guarantee quality, efficiency, safety and compliant support to the execution of Warehouses Operations

Requirements:

Education: Med or Higher education diploma                                                                                                                      

Seniority & Experience:  + 3 yrs in Sales Administration

Languages: English, Excel, SAP is a plus                                                                                                                   

Skills: proficient use of 1C system is preferable