Helpdesk Team Lead in Boosta Inc

Posted more than 30 days ago

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Boosta Inc

0 reviews

Without experience

Kyiv

Full-time work

Hello ! We, boosta , is an international IT company whose portfolio of which has many successful products, performance-marketing projects and your own investment Burner Foundation. Boosta has been founded in 2014 and since then the number of boosters has increased to 600+. we are actively developing and looking for an experienced Helpdesk Team Lead to our team. If you are thriving in a dynamic environment and have strong leadership skills, send your resume! Helpdesk Team Lead is respo

Hello !

We, boosta , is an international IT company whose portfolio of which has many successful products, performance-marketing projects and your own investment Burner Foundation. Boosta has been founded in 2014 and since then the number of boosters has increased to 600+.

we are actively developing and looking for an experienced Helpdesk Team Lead to our team. If you are thriving in a dynamic environment and have strong leadership skills, send your resume!

Helpdesk Team Lead is responsible for the Helpdesk Team management, providing high quality technical support for our users and the best practices for constant improvement.

what tasks will be done?

Monitor and ensure a timely solution to Helpdesk tasks.

Develop and implement processes to improve user efficiency and satisfaction.

Collaborate with other teams to ensure uninterrupted work.

Manage equipment stocks and equipment.

To prepare regular reports on the efficiency of the Helpdesk team and the refinement areas. What do we expect from you?

Proved experience in technical support or a similar position, with 2+ years of experience in a management position.
Strong technical knowledge of Helpdeske systems and troubleshooting (Windows, MacOS, Linux Desktop and mobile devices).
basic knowledge of network protocols: DHCP, DNS, TCP/IP, ICMP.
The basic experience of setting up network equipment: switches, routers.
A deep understanding of the hardware components (laptops, table computers, printers, peripherals).
Knowledge of software tools such as Microsoft 365, Google Workplace, Slack and corporate applications.
Expertise in Supporting and Remote Instrument Processing Systems (such as JIRA, TeamViewer).
Expertise in the management of user access rights.
The ability to set up and optimize Helpdescu's workflows.
Strong reports of reporting to present KPI, SLA and stakeholder trends.
A strong understanding of the high -level service approach.
English level - intermediate or higher. IT experience.
The basic experience of setting up network equipment: Mikrotik, Ubiquiti.

What are the personal qualities?

Effective communicator with problems skills.
The ability to determine the workload priorities and respond quickly to requests.
The ability to explain technical concepts in simple words for non -technical users.
The ability to instruct, teach and motivate team members.
Ability to work in a dynamic and fast environment.
Proactivity in tracking new technologies, instrumentIn and trends in the industry.

What are the stages of selection? LI> 2th Stage: Interview.

Stage 3: Test Task.

Stage 4: Final interview.

stage 6th: Job Offer!

Test for this position is 3 months, during them we will get used to and work together.

what do we offer? Work from anywhere in the world.
Flexible schedule and the ability to plan your work day.

28 working days of vacation per year (after 3 months of cooperation). English lessons.

But most importantly: Boosta is a team of professionals where everyone feels support and confidence.

if you responds everything described above - Send that us! Strong>

Without experience

Kyiv

Full-time work

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Helpdesk Team Lead in Boosta Inc