Help Desk Engineer in Laba Group

Laba Group is one of the largest EdTech companies in Eastern Europe. We launch courses that change career, business and life. We unite 800+ professionals from around the world who develop 5 educational brands in 8 global markets.

For 10 years, we have launched 1400+ courses and trained 200,000+ students in the global market. And also created 5 online education brands:

• Laba - professional development service
• Skvot - online school of popular culture
• robot_dreams - educational platform for growth in IT
• Vocabulaba - English school for professions
• elvtr - platform for creative and corporate career in the USA and Great Britain

We are looking for a Help-Desk Engineer. A specialist who will be the "first line of help for teammates" - solve problems with computers and programs, configure equipment, grant access and ensure that everything works safely and stably. expect:

• Accept and process user requests at the Service Desk.
• Diagnoses and solves technical problems with software, hardware and corporate services.
• Assists colleagues with workstations, office tools and access.
• Installs, configures and update software in accordance with security policies. Prepare and issue equipment (laptops, peripherals) during the system administrator's day-off period. Manage user accounts: access, roles, MFA. Ensure technical onboarding and offboarding. Maintain technical documentation and database of knowledge.
• Monitor the state of IT assets and inventory.
• Perform preventive work for stable system operation.
• Interact with system administrators and maintain IT security.
• Propose improvements and automations.

What skills will you need:

• The ability to quickly find and eliminate technical problems.
• Skills for configuring equipment and peripherals.
• Working with AnyDesk, TeamViewer, RDP or other remote tools support.
• Basic knowledge of Windows, macOS (Linux is a plus).
• Understanding the basics of networks: TCP/IP, DHCP, DNS, VPN.
• Analytical, attention to details.
• Ability to explain technical things in simple terms.
• Ability to work independently, in a team and in multitasking conditions.
• English — B1.

It will be an advantage on your part if you:

• You know how to work with scripts or automation (PowerShell, Bash).
• You have experience with Service Desk systems or asset management (Asana, SnipeIT, 1Password).
• You understand the principles of cyber security at the user level.
• You have experience with low-code/ no-code automation systems (Zapier, Make, n8n, etc.).
• You have basic knowledge of cloud services (GCP, Microsoft 365, AWS or others).

Why Laba Group :

• Flexible schedule: full time with a loyal approach. We are result-oriented, not time-tracking.
• Format: Hybrid. Work in the office on Podil in Kyiv for 3-4 days.
• Unlimited vacation after 6 months of working with us. You determine according to your own needs and adjust depending on the intensity of the load. Support in the form of compensation for external studies, sports, mental and physical health. Keep your resources in balance and don't spend on them.
• We value quality development, so we provide our employees with free access to all Laba Group courses. Choose a direction that interests you and reach new heights with us.
• Vertical and horizontal development: 83% of our heads and leads have grown within the company.
• A global company with active scaling: we operate in 8 markets and launch products that change lives and careers for the better.
• No micromanagement and bureaucracy, only automated processes. Feel free to experiment, propose and implement ideas.
• Socially responsible environment: we regularly launch charitable projects and gatherings, because we want to help Ukraine and the Defense Forces.
• Drim Tim, who will support the meme and help deal with the fakap. Work processes at Laba Group are about openness and mutual respect without compromise.

Our recruitment process is transparent and clear: job application (there will be several questions in the form) > interview with the recruiter > interview with HM > Offer

Send your CV.

We are already waiting for you