Head of the User Support Department (Service Desk) in Piraeus Bank ICB

JSC "PIRAEUS BANK MKB" is an international Bank that is a subsidiary Bank of the largest financial group of Greece Piraeus Financial Holdings S.A. and works in Europe. The bank was founded in 1916 with its head office in Athens, Greece.

The bank is strategically focused on corporate and private clients.

PIRAEUS BANK is about people and their needs. We use all available tools and are guided by client-oriented principles that will help us serve our clients as best as possible.

The regional network of PIREUS BANK in Ukraine covers Kyiv, Cherkasy, Zhytomyr, Lviv, Ivano-Frankivsk, Khmelnytsky, Odesa, Dnipropetrovsk, Kharkiv region.

We invite you to take up the position - Manager User Support Department.

Qualifiers requirements:

• Higher technical education.
• Experience in management positions from 3 years in the support service.

• Experience in working with support systems, specifically ZenDesk, and implementation automated solutions.

• Orientation on the internal customer: understanding customer needs, identifying problems and finding effective ways to solve them.

• Customer orientation .

Key responsibilities:

• Quality and performance control: setting OKRs and metrics to evaluate support service performance.
• Regular analysis and optimization of processes.

• Optimization of scripts and processes: update of existing support scripts to ensure a better customer experience, development of new scripts for different cases.

• Reception and registration of requests users to provide IT services.

• Solving incidents of the first level of technical support.

• Providing consulting services to users on the use of the Bank's software .

is used.

Advantages of working at PIRAEUS BANK:

• Official employment according to current legislation.
• European work standards and values.
• Market wage level.
• Medicalinsurance.
• Professional growth and training.
• A friendly team of professionals.

Dear Candidate! Thank you for your feedback on our vacancy and for your time. 

Please note that only candidates with the necessary work experience and qualifications will be contacted in response.

If your experience and skills match the vacancy request, we will contact you within 14 days. If you have not received a response from us within this time, it means that, unfortunately, there are currently no suitable vacancies for you. At the same time, we will save your resume in our database and, in case of suitable vacancies, we will contact you in the future.

By sending your resume, you consent to the processing of your personal data.