Head of the training department in Imperiya Holding, TOV

Imperia Holding is a group of companies with a more than 20-year history of successful work on the market of Ukraine. More than 1,500 employees working and developing in various areas of business.

We are a company that continues to develop, open new areas of business, providing employees thousands of Ukrainians in some places, bringing a sense of stability and confidence in their lives in the future.

In connection with the dynamic development chain of cosmetics stores ISEI  company "Imperia Holding" invites to its team Head of training department

Main responsibilities:

1. Development and implementation of a training program based on IT solutions: Organization and implementation of training courses and training for employees using modern IT tools for distance and face-to-face learning.
2. Formation of training programs and knowledge control : Creation of training materials, development of methods for assessing the level of knowledge of personnel and conducting regular certification.
3. Prescribing and monitoring service and sales standards: > Creation and implementation of uniform service standards for all channels that ensure a high level of customer service.
4. Audit of service and sales standards: Conducting regular audits and monitoring compliance with service standards, analyzing the effectiveness of training programs, providing recommendations for improving service quality.

Requirements for the candidate:

• Experience in training and staff development, preferably in the retail sector.
• Skills in working with IT solutions for online learning and knowledge assessment.
< li>Experience in developing and implementing service and sales standards.
• Analytical thinking, the ability to evaluate the effectiveness of training programs and their impact on business results.
• Excellent communication and organizational skills, the ability to lead a team .

We offer:

• Competitive salary
• Opportunity to influence the level of service and sales in the company, implementing own ideas and innovative approaches
• Opportunities for professional development
• Friendly team and management support
• Modern office
• Hybrid work format
• Product discounts
• Medical insurance

Call or write to discuss the details of the offer:

+38 (067) 392 9019 (viber, telegram), Ruslan