Head of the service and technical support department in ANVI

Our client -Solar Invest Group,the company specializes in the supply of equipment for the construction and maintenance of solar power plants. It provides its clients not only with high-quality modern equipment, but also comprehensive support, which includes professional advice and legal support. The main segment of the company's customers is installers, dealers and distributors working in the B2B market.

The company is actively developing and looking for a responsible and organizedHead of the service and technical support department , who will become part of the team and help achieve high results.

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Yoursth tasks: 

• Visits to facilities for service and technical support.

• Business trip to Ukraine (once a month).

• Control of the speed and quality of team tasks.

• Training and development of team members.

• Selection of candidates and their adaptation.

• Team motivation and encouragement.

• Distribution of functions and responsibilities in the team.

• Help in solving complex issues.

• Organization of team working time.

• Distribution of operational load among team members.

• Visits to complaint warehouses and service cases.

• Development of technical knowledge at an expert level.

• Development of relations with suppliers/partners.

• Work in Bitrix24 and Google services.

Our ideal candidate has:

• Management experience from 2 years.

• Experience in technical support from 3 years.

• B2 level English for working with technical documentation and foreign partners.

• Deep knowledge of equipment and experience in service.

• Effective team management and organization of work processes.

• Employee training and development skills.

• Knowledge of the equipment market, competitors and technical innovations.

• Participation in solving complex technical issues.

What we offer:

• Job in a forward-looking company that has growth and scaling goals.

• A competitive salary that depends on the result of your work.

• Paid vacation.

• Working schedule: Mon-Fri 9:00 - 18:00

• Working in a comfortable office in Kyiv

• A team of professionals who support each other and reach new goals.

• Participation in trainings and educational events, access to technical novelties of the market.

• Corporate events and team building.

• Booking

• Opportunity for growth and development

We are looking for a candidate who will be satisfied with his work and results. If you want to work in a friendly team, where your contribution is valued, and where every day brings joy, send your resume!

Our recruiter will definitely review all resumes and contact you if your experience matches the requirements.