Head of the Customer Experience Management Department in FORA, OOO

Let's get to know each other!

We have been developing successfully since 2002.

Drive is our lifestyle that gives birth to inspiration.

We improve and improve, because the quality of the environment around us depends on our changes.

The embodiment of innovation makes us leaders.

Welcome to join to our team head of department, who communicates fluently and with pleasure in the Ukrainian language.

It is important for us:

• Higher education (preferably marketing)
• Experience in developing and implementing customer-centric strategies
• Understanding of key performance indicators in the field of customer experience (NPS, CSAT, CES, LTV, RR)
• Experience in automation of business processes in large or medium-sized companies
• Skills of customer data analytics and base segmentation
• Ability to optimize customer service processes and hotline
• High level of responsibility and result orientation

Please note that during the interview we can check the candidate's compliance with the qualification characteristics of the profession.

In our team you will:

• Develop and implement strategies to improve customer experience
• Analyze customer loyalty indicators (NPS, CSAT, CES) and develop measures to improve them
• Organize communications between departments to ensure seamless interaction with customers
• Prepare and conduct service committees
• Implement initiatives to increase customer loyalty

We guarantee:

• Stable and interesting work
• Official employment
• Convenient schedule: Mon-Fri, from 9:00 a.m. to 6:00 p.m.
• Comfortable working conditions - an office on the right bank of Kyiv (Kontraktova Ploshcha district)
• Corporate health insurance
• Excellent collective :)

We are waiting for your resume!

We consider feedback within 5 working days. If you have not received a response within this time, it means that we currently have no suitable offers, but we have saved your resume in our database.

Thank you for choosing FORA!