Head of IT/BPO in DHL Global Forwarding

Resposibilities:

• Manage ServiceNow, Windows 11, Windows Server 2016, 1C, MD Office, MEDOC/FREDO.
• Maintenance IT environment (Servers, Network, SLA, IP telephony, etc.)
• Organization, coordination and control of the development of the company's activities in the field of information technologies and the organization of business processes
• Develop action plans and manage information technology projects.
• Positively influence the P&L of the business by providing effective IT service solutions.
• Implement projects on IT Integration/Strategy and planning at the country level.
• Check and determine the compatibility between the defined business processes and the available functionality of the established business solutions (WMS, TMS, CRM, Financial system).
• Organize work on maintaining corporate networks, correcting malfunctions, timely replacement and repair of equipment, updating server software for the efficient operation of company tasks.
•    Liaises with IT service providers based in-country and in other countries where services may be provided / hosted
•    Provide effective IT/BPO support to the business development function – from pre-sales to implementation.
•    Provide business-IT account management responsibility for in-country customers.
•    Own the development and delivery of the Country IT budget 
•    Implement the IT/BPO Operating Model within the Country structure
•    Ensure implementation of divisional standards (e.g. Depict, ITIL)
•    Analyse support requests to identify trends or training needs
•    Act as business process functional advisor to facilitate the resolution of applications issues
•  Lead development of ISO framework for the country
•  Manage the DGFF IT Budget and creation of business cases for required investments.
•  IT troubleshooting: obtain an issue, analyze it, try to solve using knowledge base or collect maximum of information for escalation to the second level.
• IT equipment and software installation.

Requirements:

•    Higher technical education (IT);
•    Experience in a similar position 4+ years
•    Proven track record of Hardware & Software configuration and setup
•    Network understanding
•    Good problem-solving skills.
•    Ability to resolve and prioritize tasks.
•    Expected to have strong problem solving and critical thinking skills.
•    Advanced English - written and spoken.
•    Knowledge of 1C will be an advantage.
•    Strong time management, good communication skill,
•    Driving licenses B category.
 

We offer:

•  Official employment 

•   Paid vacation and sick leave according to the UA Labor Code

•   Competitive salary and benefits 

•   Annual bonus

•   High working standards 

•   Corporate trainings

•   Corporate health insurance (after the trial period)