Head of Customer Support in Wellbeing Company

Hello!

We are looking for a manager who will become the leader of the team of Wellbeing Officers - specialists who provide the first support to clients in the field of psychological well-being. If you care about people, but at the same time you think systematically and know how to organize the work of a team - we are definitely on the way.

Who are we? Wellbeing Company is a provider of system solutions in the field of organizational well-being. We work in the following directions: mental, physical, financial well-being and social connections in the ecosystem of companies.

More than160,000 people throughout Ukraine. Clients include Deloitte, EPAM, Metinvest, FUIB and others. More about usin Facebook and onsites.

What we are we offer

• The work format is online, with great autonomy.

• Step-by-step induction: adaptation period, support of colleagues and team.

• Opportunity to work with leading companies and experts — projects that have real impact and meaning.

• Timely payment of wages and a transparent reward system, bonuses.

• Flexible rest system: additional day-off if necessary, sick leave, possibility of recovery without excessive bureaucracy.

• Compensation for consultations with a coach or psychologist — to support personal effectiveness and balance.

• Corporate bonuses: holiday gifts, thematic well-being events, financial support in realizing the dreams of employees.

• Training compensation and the opportunity to develop within the company — through involvement in new directions and projects.

Which candidate we are considering:

• Higher education; 

• 2 years of experience as a Supervisor or contact center manager;

• Confident knowledge of CRM/ERP/LMS systems, MS Office, Google Workspace, Zoom; 

• Ability to organize the effective work of the contact center, setting control points;

• High ability to self-organize, system thinking and work with a large amount of information.;

• Developed leadership skills, initinitiative, responsibility, quick switching, ability to act in stressful situations;  of culture.

Duties:

• Organization of the daily work of the Wellbeing Officers team: scheduling, distribution load, work quality control;  style="font-weight: 400; font-style: normal; text-decoration: none">Ensuring uninterrupted operation of the contact center;

• Conducting certifications, feedback and supervision;

• Increasing the quality of work through training, development and team mutual support.

Personal qualities:

• The ability to establish contact and create trust within and outside the team.

• Ability to combine humanity and structure

• High level of self-reflection and maturity and desire to show and improve leadership skills quality.

• Interest in a healthy lifestyle,absence of active smoking.

If you like this description, please fill inQuestionnaire.

If your profile meets our needs, we will definitely contact you. If there is no response, this may indicate that at this stage we are looking for a slightly different experience or approach.