Head of the business process optimization department in Ukrayinska finansova zhitlova kompaniya, PAT

We are inviting a Head of the Business Process Optimization Department to join the team that implements projects on a national scale in the direction of affordable residential mortgage lending (E-house). We are looking for a strong specialist to build new and optimize existing business processes in a financial company. The role involves active interaction with business customers, project management and participation in the implementation of process management.

Main duties:

• Building, analyzing and optimizing business processes, identifying bottlenecks and initiating changes
• Formation and documentation of business requirements (BRD, PRD, WBS)
• Project support with optimization of business processes at all stages of the life cycle: formation and coordination of project teams, planning of work and control of deadlines, management of risks and changes, ensuring effective communications between project participants;
• Development of a roadmap, construction of control and monitoring systems for task performance
• Participation in the implementation and development of process management, in particular through automation
• Interaction with business customers with the aim identifying and formalizing needs
• Coordinating sub-projects within common programs or products
• Establishing cross-functional interaction between company divisions
• Implementation of escalation mechanisms and SLA in business processes
• Working with technical documentation, understanding APIs and integrations
• Maintaining tasks in Redmine, Jira or similar systems

Requirements for candidate:

• Higher education (economics, marketing, management, IT)
• 2 years of work experience in financial institutions, banks or fintech companies
• Experience as a project manager and/or business analyst
• Experience in the field of finance, lending is desirable
• Experience with project management systems (MS Project, Redmine, Jira)
• Knowledge and practical application of business process modeling techniques (BPMN)
• Skills in describing business requirements and preparing documentation
• Experience in implementing and configuring SLAs, escalations in processes
• A confident user of office programs
• Experience in Visio, Redmine, Jira
• Experience in Figma will be advantage
• Personal qualities: result-oriented and the ability to find effective solutions, developed communication skills, the ability to work with stakeholders, organizational skills and the ability to build team interaction

We offer

• An ambitious state-scale project
• Work on large-scale business projects and the possibility of professional of development
• Official employment, official employment contract
• Working day from 09.00 to 18.00, work in the office
• Place of work — Kyiv (Khreshchatyk)

Send your resume to e-mail: [email protected]